Master Clinical Application Analyst

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

The Lead Application Systems Analyst supports IT Patient Systems, primarily the Cadence application, and works with little to no supervision. The role requires expert knowledge of software functionality and integration, and includes supervising and participating in the team’s system build, testing, implementation support, and maintenance work. The analyst ensures service-level agreements and deadlines are met, communicates team performance to upper management, and provides feedback on team member evaluations. The position performs in-depth analysis, troubleshooting, data collection, and root-cause analysis; identifies or implements solutions; reviews and tests product releases; and communicates needed changes to operations. It documents, follows, and enforces system change-control procedures, and coordinates analysts, vendors, and operations to maintain system integrity and meet business needs. The analyst researches and implements business and system workflows, supports process improvement and standardization, prepares reports, obtains required certifications, and provides on-call application support. As team leader, the role provides procedural and technical guidance and supervision to team members.

Requirements

Master's degree in Clinical, Healthcare, Business, IT, or a related field and four years of IT experience or clinical experience, or a combination of both, including one year managing processes and/or applications; alternatively, a bachelor's degree in a related field and six years of such experience, an associate degree and eight years, or a high school diploma/GED and ten years.
Epic Cadence Certification.
Ability to provide team leadership, procedural and technical guidance, and supervision.

Nice To Haves

Prelude Certification.

Responsibilities

Configure, maintain, test, and enhance applications and systems to support operational needs while ensuring system integrity and regulatory compliance.
Partner with users and stakeholders to evaluate business needs, define workflows, translate requirements into system solutions, and communicate system changes.
Troubleshoot complex application and system issues, identify root causes, recommend solutions, and coordinate timely resolution with users, IT teams, and vendors.
Lead and support application implementations, upgrades, testing, and other IT projects while managing project scope, timelines, documentation, and deliverables.
Promote application integration, data integrity, system security, and continuous process improvement across teams and operational areas.
Develop and maintain system documentation, reports, testing plans, training materials, audit trails, and business continuity procedures.
Provide leadership, mentorship, and guidance to analysts, including workload coordination, coaching, performance feedback, and issue escalation.
Collaborate with leadership on project costs, estimates, budget information, and the evaluation of cost-effective technology solutions.
Maintain knowledge of industry, regulatory, and organizational requirements and ensure systems and processes remain compliant.
Perform other duties as assigned.
Provide on-call support for the application.
Review and test product releases and communicate needed changes to operations.
Document, follow, and enforce system change-control procedures.
Coordinate analysts, system vendors, and operations to maintain system integrity and meet operational business needs.
Research, analyze, facilitate, and implement business and system workflows to improve processes and standardize practices.
Prepare activity and other reports as necessary and attain applicable certifications within required timelines.