Remote)

UMC Health System•Richmond, KY

About The Position

The IT Application Analyst-Associate supports Epic and third-party applications used by supported departments, including implementation, support, maintenance, and optimization. The role collaborates with IT teams, leadership, end users, and other stakeholders to understand operational needs and design and implement solutions that meet business requirements. Epic is the primary software vendor, although the position also supports applications from other vendors. The role is dedicated to the UMC Epic Team and may be listed as an IT Application Analyst or IT Clinical Applications Analyst. The clinical analyst position requires a Texas RN license. The position focuses on the Epic Radiant (Radiology) application. Work is hybrid for local employees or fully remote for experienced and certified employees who are not local. The analyst designs, builds, tests, and supports applications; assesses and improves workflows; supports projects and incidents; and contributes to a culture of excellence, innovation, and collaboration. The position participates in on-call coverage and may adjust work hours to accommodate downtime and implementations.

Requirements

High school diploma or GED.
At least two years of recent experience in IT, healthcare, EHR development, and/or implementation.
Certification in the assigned Epic application within six months of hire, with no more than two attempts.
For the IT Clinical Applications Analyst position, a current Texas RN license to practice professional nursing is required.
Ability to communicate effectively verbally and in writing.
Ability to interpret and complete technical assignments with minimal supervision or guidance.
Ability to interact professionally with diverse end users, internal and external teams, and vendors.
Knowledge of healthcare operations, workflows, policies, and regulations.
Ability to work effectively in a fast-paced, dynamic environment.
Strong analytical, problem-solving, and issue-resolution skills.
General knowledge and understanding of supported applications.
Ability to understand and redefine processes to implement technology solutions effectively.
Detail-oriented, well-organized, and able to take ownership of project success.
Strong customer service skills.

Nice To Haves

Bachelor’s degree is highly recommended.
Experience with Epic EHR.
ITIL certification.
Knowledge of industry-standard practices in application support.

Responsibilities

Design, build, and test Epic and third-party applications for implementation, optimization, and ongoing support.
Conduct comprehensive testing, document testing progress, report identified issues, and help resolve them.
Facilitate workflow design and validation with end users.
Assess and document application workflows by interviewing or shadowing users.
Identify opportunities to improve and optimize existing workflows, and ensure application design and build are successfully completed, documented, and integration-tested using best practices.
Follow software support and maintenance methodologies, policies, and procedures to maintain electronic data integrity.
Recommend technology solutions that improve the quality and efficiency of clinical and operational processes.
Coach and mentor junior team members.
Complete implementation tasks within defined scope, timelines, and budgets, potentially across multiple implementations at once.
Update assigned requests and project tasks and communicate status updates effectively.
Promptly report project or request risks to appropriate team members and the manager.
Coordinate application change installations in accordance with change control processes.
Assess incoming incidents, resolve issues when possible, and escalate unresolved issues appropriately.
Use departmental processes and tools to support Service Line Agreement compliance.
Participate in on-call coverage.
Adjust work hours as needed for scheduled or unscheduled downtime and implementations.
Perform other related duties and responsibilities as required or requested.