IT Application Administration Intern

Western National Group & Umialik Insurance•Edina, MN

16h•Onsite

About The Position

Western National Insurance is seeking an Application Administration Intern to join our Application Support team as part of the Summer 2027 Internship Program. The company is experiencing growth and focuses on innovation, transformation, and investments in the customer experience, which are key drivers supporting the expansion of this team. The Application Administration Intern will provide support to a variety of projects and initiatives, while playing a key role in day-to-day operations. This role offers the opportunity to directly assist the Application Support team with a wide range of projects related to system administration, end-user support, and data management. The Western National Internship Program is designed for individuals aiming to acquire valuable experience in the insurance industry, offering practical, hands-on opportunities and project work. Interns will also have the opportunity to enhance their existing skill sets through professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.

Requirements

Pursuing a degree in computer science, MIS, CIS, or related field
Two years of college preferred
Good mathematical, analytical, and problem-solving skills
Demonstrated strong oral, written, and interpersonal communication skills
Good organizational and prioritization skills with proven ability to multi-task
Demonstrated aptitude towards problem identification and resolution
Strong attention to detail and quality
Proven ability to work independently and carry out assignments to completion
Ability to follow project management practices
Highly motivated individual with proven ability to provide excellent customer service
Proficient use of various core systems, office and computer equipment and software packages
Ability to work onsite at our corporate office in Edina, MN
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Establish and perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, and storage management
Create and manage system configuration specifications, training manuals, and other internal system documentation
Support end users with system questions and ad hoc training as needed; proactively solicit feedback and requirements from end users
Perform data cleanup, data migration, and data integration to/from the software platform, troubleshooting any issues; log and track identified issues until successfully resolved
Utilize knowledge, experience, and available resources to find solutions
Regular contact with employees across the organization
Perform special projects and other duties as assigned