IT Analyst

Shaw

8h•Hybrid

About The Position

This position supports our Enterprise Compliance & Controls system solutions for Risk Management, Legal, Treasury/Travel, Real Estate, Compliance, Internal Audit, Accounting, and Corporate Tax. The functions of this group revolve around regulatory compliance at the federal, state and local levels and includes corporate compliance. The candidate must have a passion for improving processes and systems utilized across these business areas. The candidate must have and continue to grow in technical aptitude around data integrity and security while operating within a portfolio of both on-premise and cloud solutions.

Requirements

3 years combined experience: Leading business requirements gathering.
3 years combined experience: User support and troubleshooting.
3 years combined experience: Project task coordination.
Excellent time management skills.
Excellent organizational and documentation skills.
Strong communication skills.
Great attention to detail.
Excellent troubleshooting and problem-solving skills.
Technical aptitude.
Must be a team player with a collaborative mindset.
Conflict resolution skills.

Nice To Haves

Experience in a manufacturing environment.
Experience in supporting environments requiring regulatory oversight, including interaction with Compliance and Safety partners (e.g., OSHA, DOT).
Experience with Saas Solutions and vendor collaboration for issue resolution.
Cority SaaS experience.
Configurable systems experience.

Responsibilities

Engage, build and maintain strong trusting relationships with users, business partners, leadership, IT technical resources and vendors to understand operational needs, goals and challenges while prioritizing for best outcomes.
Lead requirements gathering activities and translate business needs into detailed and actionable business, functional and system requirements, including process flows, use cases, configurations and test plans that align technology solutions with business outcomes.
Effectively coordinate and manage multiple project tasks simultaneously, with competing priorities, in a fast-paced environment across the business, IT and vendor partners, ensuring timely delivery and high-quality results.
Escalate system issues and user problems to appropriate entities.
Identify opportunities for process improvements and develop recommendations for system changes to improve business processes, increase efficiency and enhance system usability that contribute to ongoing optimization efforts.
Participate and support system and enhancement implementations by coordinating system and integration testing, user acceptance testing, training, cutover and post-go-live stabilization.
Provide user support which includes prompt responses to incoming calls, emails, chats to identify and perform root-cause analysis to resolve, prioritize, and escalate system issues and user problems.
Perform system administration for multiple systems, including upgrade coordination, configuration tasks, user access and security.
Perform data analysis and validation.
Develop reports and insights that support operational decision-making.
Build and maintain a strong knowledge of business processes and system capabilities to become a subject matter expert with in-depth functional knowledge about all ECC systems.