IT Analyst

SAIC•Washington, DC

1d•Onsite

About The Position

SAIC is seeking an IT Analyst to support the Department of War Office of Strategic Capital (OSC). This position will provide hands-on support and expertise to maintain reliable and efficient day-to-day IT operations for the OSC customer. The IT Analyst is responsible for providing initial troubleshooting for office hardware, including but not limited to printers, docking stations, laptops, and government-issued mobile phones. Excellent communication skills and ability to work in a fast paced environment are required to provide handle IT issues quickly, provide proactive status updates, and translate technical information into understandable terms for non-technical staff. Occasional local travel between the OSC Office in Washington, DC and the Pentagon will be required. This position is full time onsite in Washington, DC.

Requirements

Excellent communication skills
Ability to work in a fast paced environment

Responsibilities

First-line technical support for end-user IT issues, diagnosing and resolving problems related to hardware (laptops, printers, docking stations, mobile devices), software (Microsoft 365), user accounts (disabled accounts, first-time login), and network connectivity (VPN, commercial internet).
Ensuring the office’s commercial internet connection is operating efficiently.
Monitoring and reporting printer issues to relevant office stakeholder IT support.
Tracking all IT requests from the organization and submitting them to the appropriate support agency.
Assisting users with basic software issues and user account access problems.
Maintaining a comprehensive log of all service requests and their resolutions and tracking all government-issued software licenses.
Managing a dedicated on-site server room or network closet environment.
Ensuring compliant IT security management.
Assisting OSC customer with IT project tracking and execution, as required.
Diagnosing recurring technical issues to identify root causes and recommend long‑term solutions and process improvements for OSC’s IT environment.
Developing and maintain technical documentation, SOPs, and recommendations to support strategic IT planning and compliance requirements.
Serving as a technical advisor to OSC leadership by providing guidance on IT security best practices, system enhancements, and emerging technology needs.