IT Analyst

Cover Genius•San Francisco, CA

17h

About The Position

As an IT Analyst in our Security & IT Operations Team, you will own the Management of Employee devices and key business applications. To drive success in this role, you should possess a strong background in systems administration and automation, coupled with excellent problem-solving abilities. As an IT Analyst, you will collaborate closely with security engineers to safeguard our critical systems and devices. Regular collaboration with HR, Operations, and tier 1 support technicians will be essential to enable Cover Genius employees throughout their entire employment lifecycle. Your work will be crucial in providing a seamless and secure technology experience for all Cover Genius employees, enabling them to do their best work.

Requirements

At least 2 years of experience in an IT Analyst or Systems Administrator type role
IAM & SaaS Platform Administration: Demonstrated experience administering major Identity Providers (e.g., Okta, Entra) and SaaS productivity suites (Google Workspace, Microsoft 365).
Endpoint Management & Security: Hands-on experience managing and securing corporate endpoints using modern Mobile Device Management (MDM) platforms like Microsoft Intune and Kandji.
Advanced Operating System Knowledge: Deep troubleshooting knowledge of modern operating systems (macOS, Windows 11) within a managed corporate environment.
Corporate Networking: A practical understanding of modern corporate networking principles, including the configuration and troubleshooting of Wi-Fi, VPN clients, DNS, DHCP, and the fundamental concepts of a Zero Trust network architecture
Scripting for Automation: Proficiency in at least one scripting language (e.g., Python, PowerShell, Bash) to automate repetitive IT administration tasks, generate reports, or integrate systems via APIs.
Bachelor Degree in Information Technology, Computer Science, Information Security, or equivalent practical experience

Nice To Haves

Infrastructure as Code (IaC) Familiarity: While the role does not manage cloud infrastructure, familiarity with IaC concepts and tools like Terraform is desirable for automating the configuration of IT and security tooling.

Responsibilities

Manage the full lifecycle of IT assets, including procurement, secure imaging/provisioning, global distribution, and end-of-life decommissioning.
Administer the fleet of corporate laptops (macOS and Windows) using Mobile Device Management (MDM) platform
Administration of core business SaaS applications, such as Microsoft 365, Google Workspace, Slack and Okta
Proactively leverage AI tooling and scripting to automate repetitive IT operational tasks and enhance Level 1 support triage and resolution.
Serve as the escalation point for the Level 1 support team. Diagnose and resolve complex technical problems related to hardware, software, and network connectivity that require deeper investigation and expertise.
Develop and maintain runbooks for troubleshooting support requests. Provide training to Level 1 support Technicians
Assist in gathering evidence and generating reports for internal and external audits