IT Analyst

Scandinavian Building Services•Edmonton, AB

3d•Hybrid

About The Position

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a IT Analyst (Contract) to the Scandi Family! This is a contract position until February 2027.

Requirements

Must have minimum 2 years experience in a helpdesk role with an IT focus
Good technical knowledge of the following Microsoft suite; Windows 11, 365, SharePoint, OneDrive & MS Teams
Exceptional problem-solving abilities with minimal supervision
Excellent time management skills, ensuring that requests are responded to in a timely manner to service issues and requests, offering exceptional customer service
Outstanding verbal and written communication skills, coupled with great interpersonal skills

Nice To Haves

Post Secondary Education in Information Technology or a related discipline (preferred)
Experience managing mobile devices, networks, and VoIP systems (8x8 experience considered an asset)

Responsibilities

Work closely with the IT team & MSP to ensure that all users receive appropriate service and support, escalating as required
Escalate any concerns or issues with service providers as required
Basic network troubleshooting; DHCP, DNS, PING, FTP, VPN
Investigate and troubleshoot any issues that arise related to Laptops, Desktops, cell phones, tablets, telephone/conference systems, printers/scanners/fax machines or internet providers
Aid organizations users by understanding the issue and its cause, explaining the problem to the user in a clear and helpful manner
Basic knowledge of ADUC, pertaining to new account creation, disabling accounts password MGMT
Coordinate the onboarding and offboarding of all users; requesting set up/termination with the internal team & MSP
Conduct the set up and change over of all mobile devices
Conduct training with users on all technology solutions as required.