IT Analyst

LINDER INDUSTRIAL MACHINERY CO•Raleigh, NC

6h•Onsite

About The Position

Linder Industrial Machinery Company is seeking an IT Analyst to provide prompt and accurate technical support to ensure a high level of customer satisfaction. This role involves desk-side support for Windows 10/11 workstations, MS Office 365 and Outlook troubleshooting, software installation and configuration, and hardware replacement in desktops and laptops. The IT Analyst will also be responsible for printer and network file share configuration, peripheral installations, and supporting employee mobile devices. This position requires reviewing trouble ticket queues, documenting support activities, escalating problems, and resolving tickets within SLA requirements. The office is located in Leesburg, GA, with occasional travel to surrounding areas. The standard working hours are Monday to Friday, 8 AM to 5 PM.

Requirements

1-3 years’ prior experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting
2 years’ prior experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as TrackIt) and the ability to track and document actions taken
1-2 years’ experience replacing hardware in desktops and laptops
Outstanding customer service skills
Strong oral and written communications skills
Excellent interpersonal skills
Successfully demonstrate the ability to work independently with minimal supervision
Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems
Exhibit strong organizational skills and the ability to follow documentation procedures for daily tasks
Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers

Responsibilities

Provide prompt and accurate technical support, ensuring a high level of customer satisfaction
Perform desk-side Windows 10/11 workstation support in a networked office environment
Support MS Office 365 and Outlook configuration and troubleshooting
Install and configure software
Ability to replace hardware (cards, system boards, etc.) in both desktops and laptops
Responsible for printer and network file share configuration and troubleshooting
Peripheral installations
Configuration and troubleshooting
Supporting employee iPhone and Android cell phones and associated applications
Assist employees on computer/user moves, adds, and changes
Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities
Escalating problems as required
Accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements
Other tasks as requested by manager