IT Analyst II

Danaher•Hebron, KY

1d•Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The IT Analyst II is responsible for for providing technical support for our Hebron Distribution and Manufacturing office. The Hebron site plays a critical role in our distribution and manufacturing operations, contributing directly to organizational success. This position reports to the East Coast Sites Manager and is part of the Enterprise Technology Services group l ocated in Hebron, KY and will be an on-site role.

Requirements

A BA/BS degree is preferred in IT, MIS, or similar field. Alternative degrees with certifications/experience will be considered.
4+ years of experience working in an IT department or providing IT Services in a Windows environment (Windows 10/11, Windows Server, MS Office, basic networking knowledge, etc.)
Strong interpersonal communications skills and the ability to interact with non-technical users, ability to work independently and as part of a team in a fast-paced environment.
Ability to prioritize work effectively, as well as to organize work and track progress.
Must be dedicated to achieving goals and meeting commitment dates.
Must have reliable transportation to the assigned office to be on time for their shift as well as on call duties as necessary, as well as some flexibility to cover other shifts on occasion.
Ability to travel – limited travel when needed, typically only once a year for a couple of days for conferences.
Ability to lift, move, or carry equipment up to 40lbs as needed.

Nice To Haves

Highly regulated industries (Medical, Banking, etc.)
Lean Manufacturing, Agile methodologies, and project management.
Experience in a distribution environment, with critical automation where interruptions impact on-time delivery and revenue.

Responsibilities

Provide high quality technical support to associates in a Windows environment, troubleshooting and resolving a variety of issues while also providing basic network and system support working with responsible colleagues to maintain the infrastructure.
Manage the lifecycle of tickets (incidents, service requests, change requests) through resolution or escalation while using Daily Management to ensure that Service Level agreements and Key Performance Indicator targets are being met and constantly improved.
Participate and potentially lead local projects and coordinate with cross functional teams to ensure project objectives are met.
Provide system expertise for several distribution systems, such as Pick to Light, Zebra printers & scanners, ring scanners, PANDAs, as well as supporting office systems such as Windows, Xerox printers, and basic network troubleshooting.