IT Operations Analyst II
About The Position
Infrastructure Operations is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support and monitoring of the Banks mainframe, distributed and network environments. The primary focus of the team is system surveillance and reacting to any/all anomalies that are presented through a variety of monitoring tools for the Banks mission critical platforms. We are looking for self-motivated and focused individuals who enjoy a fast-paced environment requiring attention to detail. The Computer Operations team is responsible for providing front line monitoring and support of all the Canadian and TDUS Mainframe Infrastructure components. As a member of this team, you will help ensure the availability of all the systems require to help service numerous environments from the applications that are used within the branch environment, to services required to help ensure that many of the Self Services applications can continue to function.
Requirements
- Technology Degree/Diploma or equivalent work experience
- The successful candidate must be a strong team player
- Self-motivated and highly organized
- Demonstrated ability to multi-task in a fast paced and dynamic environment
- Excellent communication skills (verbal, written and listening) are essential to interact effectively with support groups, clients, and vendors
Nice To Haves
- ITIL certifications would be a definite asset to this position
Responsibilities
- Execution of system/application maintenance functions
- Incident and Change Management as well as enterprise surveillance of the associated components in these environments
- Areas of support include application, database architecture, hardware/operating systems, and network communications equipment
- The position entails creating Incident tickets, understanding, and complying with Change and Problem Management policies
- The candidate is expected to act as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact to TDBFG
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
