IT Analyst II

Danaher Corporation•Hebron, KY

1d•Onsite

About The Position

The IT Analyst II is responsible for providing technical support for the Hebron Distribution and Manufacturing office. This role plays a critical part in the company's distribution and manufacturing operations. The position reports to the East Coast Sites Manager and is part of the Enterprise Technology Services group, located in Hebron, KY. This is an on-site role. In this position, you will provide high-quality technical support to associates in a Windows environment, troubleshoot and resolve various issues, and offer basic network and system support. You will also manage the lifecycle of tickets (incidents, service requests, change requests) to resolution or escalation, utilizing Daily Management to meet and improve Service Level Agreements and Key Performance Indicator targets. Additionally, you will participate in and potentially lead local projects, coordinating with cross-functional teams to achieve project objectives. You will provide system expertise for distribution systems like Pick to Light, Zebra printers & scanners, ring scanners, and PANDAs, as well as support office systems such as Windows, Xerox printers, and basic network troubleshooting.

Requirements

A BA/BS degree is preferred in IT, MIS, or similar field. Alternative degrees with certifications/experience will be considered.
4+ years of experience working in an IT department or providing IT Services in a Windows environment (Windows 10/11, Windows Server, MS Office, basic networking knowledge, etc.)
Strong interpersonal communications skills and the ability to interact with non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to prioritize work effectively, as well as to organize work and track progress.
Must be dedicated to achieving goals and meeting commitment dates.
Must have reliable transportation to the assigned office to be on time for their shift as well as on call duties as necessary.
Some flexibility to cover other shifts on occasion.
Ability to travel – limited travel when needed, typically only once a year for a couple of days for conferences.
Ability to lift, move, or carry equipment up to 40lbs as needed.

Nice To Haves

Previous experience in highly regulated industries (Medical, Banking, etc.)
Lean Manufacturing, Agile methodologies, and project management.
Experience in a distribution environment, with critical automation where interruptions impact on-time delivery and revenue.

Responsibilities

Provide high quality technical support to associates in a Windows environment, troubleshooting and resolving a variety of issues.
Provide basic network and system support working with responsible colleagues to maintain the infrastructure.
Manage the lifecycle of tickets (incidents, service requests, change requests) through resolution or escalation.
Use Daily Management to ensure that Service Level agreements and Key Performance Indicator targets are being met and constantly improved.
Participate and potentially lead local projects and coordinate with cross functional teams to ensure project objectives are met.
Provide system expertise for several distribution systems, such as Pick to Light, Zebra printers & scanners, ring scanners, PANDAs, as well as supporting office systems such as Windows, Xerox printers, and basic network troubleshooting.