IT Analyst II

Auria Solutions•Sidney, OH

3d•Onsite

About The Position

Auria is a leading global supplier of highly engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide. We are currently searching for an IT Analyst to join our team at our Sidney Plant in Sidney, OH.

Requirements

Ability to travel up to 10% of the time to North American Plants
Ability to work in front of a computer screen 8 hours or more per day
Ability to move around on production floor as needed to complete job duties. This may involve the need to climb stairs or ladders and/or lifting 50 lbs
Must be able to fully comply with all applicable safety requirements and policies
Ability to work in noisy environment

Nice To Haves

Knowledge of networks, servers, databases, computing, and other technical components that make up an organization's IT systems.
Ability to troubleshoot complex problems, identify root causes, and implement effective solutions.
Adaptability in a fast-paced manufacturing environment.
Proactive approach to system maintenance and improvement.
5+ years of IT support experience, preferably in a manufacturing or industrial environment
Exp with automotive manufacturing is plus
Familiarity with ERP solutions such as PLEX is plus
Relevant certifications (e.g. CompTIA, Microsoft, Cisco) are a plus.

Responsibilities

Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
Provide technical support, troubleshooting, and repair for mobile devices such as scanners, mobile phones and tablets.
Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
Monitor system performance and proactively address potential issues.
Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
Collaborate with engineering and operations teams to implement and integrate new technologies.
Provide training and guidance to manufacturing staff on IT tools and systems.
Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
Monitor and maintain network connections between production systems and enterprise IT.
Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
Log and manage IT incidents and service requests using ticketing systems.
Document solutions, system configurations, and troubleshooting procedures.
Ensure IT systems comply with industry regulations and company policies.
Support initiatives to enhance safety through the use of technology in the manufacturing environment.
Other Duties as Assigned