IT QA Analyst II

County of Mecklenburg, NC•Charlotte, NC

22h•Onsite

About The Position

Our mission is to serve Mecklenburg County residents by helping them improve their lives and community. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative.

Requirements

Minimum of three years of experience in software testing and quality assurance.
Bachelor's degree in Computer Science, Information Systems, or Business Administration.
Combination of relevant education and relevant experience accepted: Yes
Knowledge of SDLC and QA/Testing Deliverables:
Business Requirements Documents
Functional Specification Documents
Technical Design Documents
Defect tracking and reporting
Test Status reporting
Ability to track and resolve projects issues
Exposure to risk mitigation
Comprehensive knowledge of systems-application testing.
Sound knowledge of standard testing and developing procedures.
Experience with Quality Center and/or other automated testing tools.
Experience with statistical reporting and analysis.
Experience working in a team-oriented, collaborative environment.
Excellent understanding of the organization’s goals and objectives.
Working knowledge of MS Office (Word, PowerPoint, Excel).
Excellent PC skills.
Excellent verbal and written communication skills, including the ability to read and process moderately complex technical information.
Strong analytical, organizational, decision making and presentation skills.
Good project management skills and/or substantial exposure to project-based work structures.
Proven data analysis, data verification, and problem-solving abilities.
Ability to communicate ideas in both technical and user-friendly language.
Able to prioritize and execute tasks in a high-pressure environment.
Detail oriented with significant emphasis on the quality of their work.
Self-motivated, driven and directed.
Actively participates as a member of a team to move the team toward the completion of goals.
Identifies opportunities and acts to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Works effectively and cooperatively with others; establishes and maintains good working relationships.
Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs.
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise.
Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Establishes courses of action for self and others to ensure that work is completed efficiently.
Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Nice To Haves

Database testing experience

Responsibilities

Performs full life cycle testing for the applications, platforms, and related interfaces.
Follow Systems Development Lifecycle (SDLC), quality and project management best practices complies with internal processes related to regulatory or compliance requirements and adheres to Change Control and Problem Management procedures.
Develop and manage successful partnership-based relationships across multiple organizational units, at various levels.
Actively participate in requirement development meetings to gather/document software testing objectives from business units; participates in functional and technical meetings, from the beginning of the project through the entire life cycle.
Analyze business requirements to determine the range and scope of testing scenarios needed to fully exercise new or changed code. Identifies test objectives from requirement documents / technical design specifications, and maps test cases/test sets to test objectives to ensure test coverage.
Participate in the development of test strategies/test plans.
Write test plans and test sets/test cases in compliance with Quality Services and industry standards for moderately complex business functions and/or multi-system/integrated environments.
Identifies and/or creates test data following data compliance standards and requirements.
Execute end-to-end manual and/or automated tests, documents results, and works with developers to remediate issues/retest defects; collaborate with other teams to achieve end-to-end process quality.
Use testing tools to record execution results and to store testing evidence.
Own defects from identification, through triage and retest of the corrected code.
Support change management/release management activities with detailed information regarding dependencies or risks identified during testing.
Maintain and update test documentation, user guides and help note to ensure accuracy of applications and related documentation.
May provide direction to less experienced IT QA Analyst Is and/or IT QA Analyst IIs.
Coordinate with end-users to test when additional business/functional subject matter expertise is needed.
Design and build a regression test bed of repeatable test sets/test cases.
Track and report test results for the application's compliance to the functional specifications.
Track, report and review test results and associated metrics with Quality Services leadership team.