IT Analyst II - Alexandria, VA

Military Spouse Corporate Career Network•Alexandria, VA

5d•Onsite

About The Position

The IT Software Analyst manages, maintains, and optimizes IT assets and software systems in a warehouse environment. The role supports warehouse management systems (WMS), inventory tracking software, and related IT infrastructure to help ensure efficient warehouse operations. The analyst works with warehouse staff, IT teams, and vendors to troubleshoot issues, implement solutions, and maintain accurate IT asset records. The position may require completing any assignment needed to meet mission requirements, including lifting up to 30 pounds.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
At least 2 years of experience in IT support, software analysis, or asset management.
Familiarity with warehouse management systems or inventory tracking software.
Proficiency with IT asset management tools such as ServiceNow, Lansweeper, or similar.
Knowledge of database systems such as SQL and basic scripting for automation.
Understanding of network infrastructure, hardware troubleshooting, and software deployment.
Strong problem-solving and analytical skills.
Excellent communication and teamwork abilities for working with technical and non-technical staff.
Ability to manage multiple priorities in a fast-paced environment.
Must have a secret clearance.

Nice To Haves

Experience in a warehouse or logistics environment.
Familiarity with WMS products such as SAP, Manhattan, or Oracle WMS.
ITIL Foundation, CompTIA A+, or similar certifications.

Responsibilities

Maintain an accurate inventory of warehouse IT hardware and software licenses, and track assets through procurement, deployment, maintenance, and decommissioning.
Conduct regular IT asset audits to check compliance with licensing agreements and company policies.
Administer and support warehouse management systems, inventory control software, and other operational tools.
Troubleshoot software issues, coordinate vendor patches and updates, and help minimize downtime.
Analyze system performance and recommend upgrades or enhancements.
Collaborate with IT and warehouse teams to integrate software with existing systems and maintain data flow among WMS, ERP, and other platforms.
Provide technical support and training to warehouse staff on software tools and IT equipment.
Create user guides, documentation, and standard operating procedures for IT processes.
Ensure IT systems comply with cybersecurity policies and industry standards, and implement and monitor access controls.
Generate reports on IT asset utilization, software performance, and system uptime; use analytics to identify trends and propose process improvements.
Coordinate with vendors on software licensing, support contracts, and hardware maintenance.
Work with cross-functional teams to align IT solutions with operational goals.
Complete assignments as needed to meet mission requirements, including lifting up to 30 pounds.