IT Analyst I

Zoom • San Jose, CA

1d • Onsite

About The Position

Seeking an IT Analyst I for the San Jose office to provide technical assistance to employees, resolve technology issues and keep busy office running smoothly. You will support employees and new hires through hands-on troubleshooting and onboarding. Your work directly shapes the daily experience of every person in the building. This position requires on-site presence five (5) days per week at our San Jose, CA office. Remote or hybrid arrangements are not available for this role.

Requirements

• Have Bachelors in Science, Engineering, IS, or equivalent experience.
• Bring 1–3 years of experience in IT support, helpdesk, or desktop engineering roles, or equivalent practical experience.
• Demonstrate proficiency supporting both macOS and Windows environments in a corporate setting.
• Show familiarity with an IT ticketing system, ServiceNow experience is a positive.
• Apply working knowledge of identity and access management concepts, including user provisioning, MFA, and access controls.
• Use solid troubleshooting fundamentals across hardware, software, networking, and enterprise collaboration and productivity platforms to resolve issues efficiently.
• Communicate clearly and patiently with non-technical users, translating complex issues into straightforward guidance.
• Manage well-developed organizational skills across ticket queues, onboarding tasks, asset logistics, and requests simultaneously.
• Handle IT equipment as part of regular asset management duties, including receiving, staging, and moving devices.
• Demonstrate familiarity with Zoom products (Meetings, Phone, Team Chat, Rooms).
• Apply general AI fluency comfort using AI-powered productivity tools in a work setting.
• Show exposure to asset lifecycle management or inventory tracking processes.
• Hold or be working toward a relevant IT certificate (CompTIA A+, Network+, or equivalent).
• Bring experience at a technology company or in a corporate environment.

Responsibilities

• Diagnosing and resolving hardware, software, networking, and SaaS application issues across phone, email, and ticketing channels, maintaining SLA compliance and a positive CSAT score.
• Supporting weekly new hire onboarding sessions provisioning devices, configuring accounts, and delivering orientation walkthroughs to ensure a smooth day-one technology experience.
• Managing user lifecycle events provisioning, role transitions, and offboarding across identity platforms and directories, ensuring the right access at the right time.
• Supporting the device lifecycle for the San Jose office: receiving, imaging, inventorying, deploying, tracking, and decommissioning laptops, monitors, peripherals, and accessories.
• Coordinating hardware orders and equipment logistics in partnership with IT Asset Management, Procurement, and Workplace teams.
• Supporting endpoint management initiatives including OS patching, software deployment, and vulnerability remediation in line with security standards.
• Monitoring and troubleshooting office infrastructure printers, and network connectivity coordinating resolution with the appropriate teams.
• Following and maintaining existing knowledge base articles, troubleshooting runbooks, and procedural documentation. Contribute updates and improvements as you identify gaps or better approaches.
• Demonstrating a customer-first mindset, taking ownership of issues and following through to resolution as a chance to build trust.
• Manage well-developed organizational skills across ticket queues, onboarding tasks, and in-person requests simultaneously, and handle IT equipment as part of regular asset management duties.

Benefits

• award-winning workplace culture
• delivering happiness
• benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree