IT Operations Analyst I

State of Nebraska•Lincoln, NE

3d•Onsite

About The Position

Under general supervision, performs expert support in one or more of the following Information Technology (IT) areas: hardware and software support, network support, systems administration, research, procurement, and/or training. This position’s primary responsibilities are the implementation and support of all agency computers and related peripherals, Help Desk support and basic system administration.

Requirements

Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis.
Post high school coursework in computer science and three years of related technical and business experience.
Any equivalent combination of education and experience will be considered.
Valid driver’s license is required.
Operation of desktop hardware (PC, laptop and thin-client) and software (MS operating and applications); familiar with local area networks (LAN) and remote access troubleshooting.
Principles and operations of management information systems and peripheral equipment (computers, networks, mobile devices, internet, software and hardware applications, printers)
Computer hardware and software applications use, configuration, installation and maintenance
iOS and Android operating systems.
Skill in: Operating, installing, maintaining, configuring, and troubleshooting a variety of technical computer equipment, and peripherals, including but not limited to desktop computers, audio/visual equipment, mobile devices and wireless access devices
Developing and implementing procedures for effective installation and maintenance of computer equipment and applications
Asking questions and getting information in order to diagnose network and computer problems
Setting up records and tracking methods
Experience in building and deploying an image utilizing Clonezilla or other imaging software applications.
Experience deploying workstations via Microsoft Configuration Manager (SCCM)
Ability to: Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communication skills
Communicate clearly and concisely, both orally and in writing
Troubleshoot and resolve network and product problems; escalate and ask for assistance to resolve problems
Assist in establishing standards for personal computers system resources; analyze and evaluate software and hardware products and upgrades
Organize, prioritize, and coordinate workload activities
Ability to multi-task and to work under pressure and short timelines.
Stay current with new technology developments; recommend appropriate revisions to processes and procedures and make process improvement changes to streamline procedures.
Sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; exposure to confining work space; ability to travel to different sites and locations; availability for shift work, 24-hour on-call, and stand-by.
Ability to work independently and as a member of a team.

Responsibilities

Receive, log and track all calls from users related to problems and questions
Install new and/or update computer workstations, printers and peripherals, and client software
Test desktop computer configurations for incorporation into standards
Respond to user requests for hardware or software assistance and help troubleshoot and solve PC and network problems
Create, test and deploy computer images
Perform workstation deployment via Microsoft Configuration Manager (SCCM)
Inventory computer equipment and maintain computerized inventory system; orders and maintains computer supplies; prepare equipment for surplus
Read hardware and software documentation for the purpose of carrying out core assignments and assisting users with identifying or solving problems
Troubleshoot a wide range of client and network problems in addition to repairing personal computers, servers, and peripheral equipment
Perform regular maintenance functions to assure maximum performance and reliability
Perform software reloads and upgrades for desktop computer systems
Develop, enhance and maintain documentation for the Information Technology Division
Develop and provide training for IT supported software
Schedule vendor maintenance and repair activities
Plans and manages agency mobile devices, desktop and laptops
Keep current on trends, developments, innovations, and equipment used in desktop systems, anti-virus software, office automation, graphics, spreadsheets, and word processing
Assist staff with video conferencing equipment, including setup, testing and scheduling
Manage domain user accounts and workstation information
Assist with projects as assigned.