IT Analyst I - Infrastructure

Neovia Logistics Services • Indianapolis, IN

1d • Hybrid

About The Position

The IT Infrastructure Analyst I is an entry-level role within the IT Infrastructure team, responsible for supporting the deployment, maintenance, and troubleshooting of core infrastructure, whilst delivering first-class customer support. This position is ideal for recent graduates looking to enter the infrastructure space, building hands-on experience with enterprise infrastructure technologies in a collaborative environment. The role will focus on a mix of customer support and assisting infrastructure engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing infrastructure environment. The position will work with user endpoints, virtual machines, NAS and cloud-based storage, cloud platforms, identity and directory services, backup and recovery, and infrastructure monitoring tools while developing technical and professional skills. The role works cross-functionally with the Network Services, Applications, and Operational teams, in LAN/WAN, security, SQL, AI, and development environments.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent academic experience).
• Foundational understanding of infrastructure concepts such as: Windows and Linux server operating systems, Virtualization fundamentals (e.g., VMware, Hyper-V), Basic cloud and storage concepts, OSI model fundamentals, Security fundamentals including conceptual understanding of firewalls, EDR, vulnerabilities.
• MS Office Suite

Nice To Haves

• Internship, lab experience, or academic projects related to systems or infrastructure.
• Entry-level certifications such as CompTIA Server+, Microsoft Azure Fundamentals, or AWS Cloud Practitioner (or in progress).
• Exposure to infrastructure tools or technologies (e.g., Azure, Active Directory, PowerShell, or similar platforms).
• Familiarity with basic security concepts and best practices.

Responsibilities

• Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority.
• Assist in the configuration and maintenance of systems, applications, and tooling.
• Support day-to-day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues.
• Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers.
• Assist with access and configuration changes following established procedures.
• Support infrastructure deployment activities for site implementations and upgrades, including Unifi Access/Protect, on-premise servers/storage, endpoint deployment, and general go-live activities.
• Assist with gathering requirements and documenting infrastructure configurations.
• Participate in implementation activities including build, testing, and validation of infrastructure solutions.
• Help create and maintain documentation for infrastructure builds and changes.
• Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, O365) and escalate issues as needed.
• Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records.
• Help ensure systems align with company standards for security and performance.
• Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery.
• Engage in cross-functional activities with key teams (Network Services, Applications, Operational Technology).
• Participate in team meetings and contribute to problem-solving discussions.
• Continuously develop technical knowledge through training, certifications, and hands-on experience.
• Learn through exposure: support tickets, meetings, documentation, articles, senior team members, AI.
• Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level