IT Analyst - Billing & Payments

Pekin Insurance Careers•Pekin, IL

11h•Hybrid

About The Position

The IT Analyst - Billing & Payments is responsible for helping business partners identify and implement technology solutions by determining the business requirements for a product, project, or program, and translating these requirements into user stories and features. The IT Analyst - Billing & Payments provides general analytical support across products and the entire organization, and therefore should understand key business processes, key business drivers, short and long-term direction, and related technologies. During development, the IT Analyst - Billing & Payments deals with issues and questions as well as provides support in implementing required changes. The IT Analyst - Billing & Payments communicates emerging business and customer trends to delivery teams; supports prototyping and design for innovative solutions; identifies opportunities for business-led delivery; and promotes modern technology opportunities and trends to business partners and product managers. The IT Analyst - Billing & Payments has knowledge and understanding of IT Operations and the processes that control workflow and changes. The IT Analyst - Billing & Payments can provide support and recommendations towards business request handling, change and release control, asset and inventory tracking, and major incident handling/tracking. The IT Analyst-Billing & Payments can provide support in IT risk and finance disciplines such as internal or external audit handling, budgeting, contract management, and technical/process writing. The IT Analyst-Billing & Payments participates in program increment planning, pre-and-post planning, system, and solution demos, and inspect and adapt events. The IT Analyst - Billing & Payments may also contribute to the development of the team backlog and architectural runway, management of work in process (WIP) levels, and support of program and solution Kanban's.

Requirements

Bachelor’s degree or in Information Systems, Computer Science, Information Systems, Business, or other related fields or equivalent work experience.
Typically requires 2-5 years of experience as a Business Analyst, IT Analyst, Product Analyst, or similar role.in the desired field or may have intermediate level technical or business work experience
Experience in an agile environment strongly preferred
Experience eliciting, analyzing, documenting, and validating business, functional, and non-functional requirements.
Experience translating customer journeys, business processes, and stakeholder needs into: Epics, features, and user stories, Acceptance criteria, Use cases and process flows, Test cases and UAT scenarios
Experience supporting products, applications, or business capabilities related to: Billing and payments, Customer portals/self-service, Financial transactions, Insurance policy servicing
Demonstrated experience partnering with business stakeholders, Product Owners, Product Managers, and technical teams to deliver customer-facing capabilities.
Strong understanding of Agile and Scrum methodologies, including backlog refinement, sprint planning, demos, and retrospectives.
Experience analyzing competing stakeholder needs using business value, customer impact, risk, operational efficiency, and delivery feasibility.
Business Analysis Requirements elicitation, documentation, process mapping, use cases, and traceability
Agile Delivery User story writing, acceptance criteria, backlog refinement, sprint planning, demos, and dependency management
Stakeholder Communication Facilitation, interviewing, presentation skills, influence, conflict resolution, and expectation management
Analytical Skills Root cause analysis, data analysis, KPI review, problem solving, and decision support
Testing & Quality Test case definition, UAT support, defect triage, and validation of business outcomes
Technical Understanding Basic understanding of APIs and integrations, web vs. mobile capabilities, cloud concepts, data flows, and payment processing fundamentals
Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Nice To Haves

Property & Casualty insurance experience
Experience with billing and payment systems.
Experience implementing or supporting: Guidewire BillingCenter, Payment platforms, Customer portals, Digital payment modernization, Recurring payment systems, Electronic billing and paperless preferences
Experience with: Payment gateways, ACH, credit card, and digital wallet processing, Payment plans and installment billing, Collections and delinquency workflows, Refunds, reversals, and payment exception handling
Experience with Guidewire Cloud or SaaS platforms.
Experience participating in large-scale modernization initiatives.
Experience working in regulated industries: Insurance, Banking, Healthcare, Financial Services
Customer Experience Journey mapping, design thinking, and voice-of-customer analysis
AI & Automation Workflow automation, prompt engineering fundamentals, and practical AI use cases
Data & Reporting Experience with Power BI, Jira dashboards, product analytics, and operational reporting
Insurance Billing Expertise Installments, agency vs. direct bill, commissions, refunds, payment reversals, delinquency, and collections
Certifications & Licenses Agile, Business Analysis (CBAP/CCBA), Insurance, or Guidewire certifications preferred

Responsibilities

Elicit, analyze, and document business, functional, and non-functional requirements for Billing & Payments capabilities.
Translate customer journeys, billing processes, and stakeholder needs into clear epics, features, user stories, acceptance criteria, process flows, and testable requirements.
Partner with Product Owners, Product Managers, business partners, and technology teams to refine backlog items and support prioritization based on business value, customer impact, risk, and operational efficiency.
Support delivery of enhancements across Guidewire BillingCenter, OneInc, customer portals, and related integrations by clarifying requirements, answering delivery questions, and facilitating issue resolution.
Define, set up, and execute test cases; support UAT planning and execution; document defects; and validate that delivered functionality meets business intent.
Analyze product performance, operational data, defects, and customer experience feedback to identify opportunities for improvement.
Create and maintain process documentation, use cases, data requirements, reporting needs, and implementation support materials.
Participate in PI planning, sprint planning, backlog refinement, demos, inspect-and-adapt events, and release readiness activities as required.
Promote continuous improvement and modernization of billing and payment experiences through data-driven analysis and industry best practices.
Performs other duties as assigned