IT Analyst - Billing & Payments

Pekin Insurance•Pekin, IL

1d•$66,000 - $89,500•Hybrid

About The Position

At Pekin Insurance, we foster a community where people are valued, supported, and empowered to grow. We are seeking an IT Analyst - Billing & Payments to help business partners identify and implement technology solutions. This role involves determining business requirements, translating them into user stories and features, and providing general analytical support across the organization. The ideal candidate will understand key business processes, drivers, and related technologies. You will communicate emerging business and customer trends to delivery teams, support prototyping and design for innovative solutions, identify opportunities for business-led delivery, and promote modern technology opportunities to business partners and product managers. Additionally, you will possess knowledge of IT Operations, workflow and change control processes, and provide support and recommendations for business request handling, change and release control, asset and inventory tracking, and major incident handling. You will also support IT risk and finance disciplines, including audit handling, budgeting, contract management, and technical/process writing. Participation in program increment planning, system demos, and inspect and adapt events is expected, along with contributing to the team backlog and managing work in process.

Requirements

Bachelor’s degree or in Information Systems, Computer Science, Information Systems, Business, or other related fields or equivalent work experience.
Typically requires 2-5 years of experience as a Business Analyst, IT Analyst, Product Analyst, or similar role in the desired field or may have intermediate level technical or business work experience.
Experience in an agile environment strongly preferred.
Experience eliciting, analyzing, documenting, and validating business, functional, and non-functional requirements.
Experience translating customer journeys, business processes, and stakeholder needs into: Epics, features, and user stories, Acceptance criteria, Use cases and process flows, Test cases and UAT scenarios.
Experience supporting products, applications, or business capabilities related to: Billing and payments, Customer portals/self-service, Financial transactions, Insurance policy servicing.
Demonstrated experience partnering with business stakeholders, Product Owners, Product Managers, and technical teams to deliver customer-facing capabilities.
Strong understanding of Agile and Scrum methodologies, including backlog refinement, sprint planning, demos, and retrospectives.
Experience analyzing competing stakeholder needs using business value, customer impact, risk, operational efficiency, and delivery feasibility.
Business Analysis: Requirements elicitation, documentation, process mapping, use cases, and traceability.
Agile Delivery: User story writing, acceptance criteria, backlog refinement, sprint planning, demos, and dependency management.
Stakeholder Communication: Facilitation, interviewing, presentation skills, influence, conflict resolution, and expectation management.
Analytical Skills: Root cause analysis, data analysis, KPI review, problem solving, and decision support.
Testing & Quality: Test case definition, UAT support, defect triage, and validation of business outcomes.
Technical Understanding: Basic understanding of APIs and integrations, web vs. mobile capabilities, cloud concepts, data flows, and payment processing fundamentals.
Demonstrated knowledge of: Information gathering, planning, and organizing methods and principles, The organization’s goals and objectives, Business operations, system requirements and IT processes and technologies.
Demonstrated skill in: Fundamental analytical and conceptual thinking, Planning, organizational, and time management, Written and verbal communication including technical writing skills.
Demonstrated ability to: Elicit requirements and performing testing, Translate customer journeys into user stories, Analyze data to draw business-relevant conclusions and in data visualization techniques and tools, Influence stakeholders and work closely with them to determine acceptable solutions, Conduct research on a wide range of computing issues as required, Absorb and retain information quickly, specifically complex technical information, Work with technical teams producing complex solutions, Support controls and assist in managing risk to foster a stable business production environment, Apply original thinking to produce innovative ideas and innovate.
Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Nice To Haves

Property & Casualty insurance experience
Experience with billing and payment systems.
Experience implementing or supporting: Guidewire BillingCenter, Payment platforms, Customer portals, Digital payment modernization, Recurring payment systems, Electronic billing and paperless preferences.
Experience with: Payment gateways, ACH, credit card, and digital wallet processing, Payment plans and installment billing, Collections and delinquency workflows, Refunds, reversals, and payment exception handling.
Experience with Guidewire Cloud or SaaS platforms.
Experience participating in large-scale modernization initiatives.
Experience working in regulated industries: Insurance, Banking, Healthcare, Financial Services.
Customer Experience: Journey mapping, design thinking, and voice-of-customer analysis.
AI & Automation: Workflow automation, prompt engineering fundamentals, and practical AI use cases.
Data & Reporting: Experience with Power BI, Jira dashboards, product analytics, and operational reporting.
Insurance Billing Expertise: Installments, agency vs. direct bill, commissions, refunds, payment reversals, delinquency, and collections.
Certifications & Licenses: Agile, Business Analysis (CBAP/CCBA), Insurance, or Guidewire certifications preferred.

Responsibilities

Elicit, analyze, and document business, functional, and non-functional requirements for Billing & Payments capabilities.
Translate customer journeys, billing processes, and stakeholder needs into clear epics, features, user stories, acceptance criteria, process flows, and testable requirements.
Partner with Product Owners, Product Managers, business partners, and technology teams to refine backlog items and support prioritization based on business value, customer impact, risk, and operational efficiency.
Support delivery of enhancements across Guidewire BillingCenter, OneInc, customer portals, and related integrations by clarifying requirements, answering delivery questions, and facilitating issue resolution.
Define, set up, and execute test cases; support UAT planning and execution; document defects; and validate that delivered functionality meets business intent.
Analyze product performance, operational data, defects, and customer experience feedback to identify opportunities for improvement.
Create and maintain process documentation, use cases, data requirements, reporting needs, and implementation support materials.
Participate in PI planning, sprint planning, backlog refinement, demos, inspect-and-adapt events, and release readiness activities as required.
Promote continuous improvement and modernization of billing and payment experiences through data-driven analysis and industry best practices.
Performs other duties as assigned.