Analyst - Payments

Hard Rock Digital•Atlantic City, NJ

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We are looking for a well-rounded individual with experience in ecommerce fraud, security, or payments to join us as a Senior Analyst. This role will report into the Payments & Fraud team and be responsible for enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with our products, particularly around deposit, withdrawal, and verification journeys.

Requirements

Previous work experience in Banking, payments, fraud, disputes, or casino industries (preferred).
Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
Strong communication skills, including capacity to distill complex ideas and analyses into clear and tangible recommendations that drive decision making.
Ability to manage numerous projects simultaneously at various stages of development.
Experience with web-based data visualization tools, such as Tableau or PowerBI.
Strong interpersonal skills.
Knowledge and understanding of the rules and regulations of the gaming industry.
The ability to adapt to changing priorities and to thrive in a face-paced work environment.
Experience in troubleshooting and triaging complicated matters related to customer inquiries.
Candidates must be computer literate with experience in MS Office applications.
Prepared to work flexible hours to mirror the sporting schedule.

Nice To Haves

Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.

Responsibilities

Validating and verifying customer documentation when further verification is necessary.
Verification of account ownership.
Reviewing customers’ financial transaction history, including but not limited to, financial records, bank statements, and credit card statements.
Investigating fraud alerts generated by multiple fraud prevention tools and systems.
Performing in-depth analysis and preparing comprehensive investigative summaries to support and prove scenarios of fraud.
Performing in-depth analysis to build a substantial case for disputed transactions initiated on our platform.
Creating and managing internal controls and generating incident reports.
Conducting account analysis and investigations to approve and reject outgoing withdrawals.
Completing routine documentation and case reports in accordance with company policies for management review.
Executing assigned tasks and daily workflow priorities as directed by team leads or supervisors.
Using company-provided tools and templates to analyze customer account activity and prepare standard summaries of findings.
Assisting with fraud monitoring activities under close guidance, ensuring compliance with operational protocols.
Managing high-volume transactional work while adhering to documented procedures and turnaround time expectations.