Analyst - Payments

Hard Rock Digital•Atlantic City, NJ

About The Position

Hard Rock Digital is building the best online sportsbook, casino, and social gaming company in the world. We are seeking a well-rounded individual with experience in ecommerce fraud, security, or payments to join our Payments & Fraud team as a Senior Analyst. This role will focus on enhancing the player experience by providing professional, accurate, and timely assistance for all matters related to player interactions with our products, particularly concerning deposit, withdrawal, and verification processes. The Senior Analyst will be responsible for validating customer documentation, verifying account ownership, reviewing financial transaction history, investigating fraud alerts, and performing in-depth analysis to support fraud scenarios and disputed transactions. This role also involves creating and managing internal controls, generating incident reports, conducting account analysis for withdrawal approvals/rejections, completing documentation, and executing daily workflow priorities using company tools.

Requirements

Self-driven and self-motivated team player capable of working efficiently in a high-volume real-time environment.
Ability to thrive in a fast-paced, ever-changing environment.
Good investigation skills.
Sound judgment and the ability to review and interpret data and activity to make sound decisions.
Strong communication skills, including capacity to distill complex ideas and analyses into clear and tangible recommendations that drive decision making.
Ability to manage numerous projects simultaneously at various stages of development.
Experience with web-based data visualization tools, such as Tableau or PowerBI.
Strong interpersonal skills.
Candidates must be computer literate with experience in MS Office applications.
Prepared to work flexible hours to mirror the sporting schedule.

Nice To Haves

Previous work experience in Banking, payments, fraud, disputes, or casino industries.
Knowledge of gambling and sports betting, and how customers engage with those products.
Knowledge and understanding of the rules and regulations of the gaming industry.
Experience in troubleshooting and triaging complicated matters related to customer inquiries.

Responsibilities

Validating and verifying customer documentation when further verification is necessary.
Verification of account ownership.
Reviewing customers’ financial transaction history, including financial records, bank statements, and credit card statements.
Investigating fraud alerts generated by multiple fraud prevention tools and systems.
Performing in-depth analysis and preparing comprehensive investigative summaries to support and prove scenarios of fraud.
Performing in-depth analysis to build a substantial case for disputed transactions initiated on our platform.
Creating and managing internal controls and generating incident reports.
Conducting account analysis and investigations to approve and reject outgoing withdrawals.
Completing routine documentation and case reports in accordance with company policies for management review.
Executing assigned tasks and daily workflow priorities as directed by team leads or supervisors.
Using company-provided tools and templates to analyze customer account activity and prepare standard summaries of findings.
Assisting with fraud monitoring activities under close guidance, ensuring compliance with operational protocols.
Managing high-volume transactional work while adhering to documented procedures and turnaround time expectations.