IT Analyst, 2

Cloud Inventory•Overland Park, KS

14h•Hybrid

About The Position

Nextworld is looking for an IT Analyst 2 to join our shared services IT team, based out of the Overland Park, KS office. In this role, you will support both Nextworld and Cloud Inventory — serving as a senior technical resource for end users across both organizations while taking on greater ownership of system administration, infrastructure reliability, and continuous improvement initiatives. The IT Analyst 2 is a step up in independence, complexity, and scope from the Analyst 1 role. You will move beyond reactive support to proactively identify gaps, drive process improvements, contribute to IT strategy, and mentor junior team members. If you thrive on ownership, operate well with ambiguity, and want to shape how IT runs across two fast-moving software companies, this is your role.

Requirements

Bachelor’s degree in Information Technology or related field, OR relevant technical certifications with 3+ years of IT experience
Demonstrated experience administering and troubleshooting enterprise IT environments, including endpoints, networking, identity management, and cloud platforms
Strong analytical and problem-solving skills — you look for root causes, not just quick fixes
Ability to manage multiple priorities independently, with a bias toward action and completion
Excellent verbal and written communication skills; able to translate technical concepts for non-technical audiences
Experience working in a multi-entity or shared services environment is a plus
Familiarity with IT security frameworks and compliance requirements (e.g., SOC 2, NIST, HIPAA) preferred

Responsibilities

Administer, monitor, and optimize hardware, software, network systems, and cloud infrastructure across both business units
Serve as an escalation point for complex technical issues that require deeper analysis and judgment to resolve
Lead root cause analysis on recurring incidents and implement permanent fixes rather than workarounds
Manage system patching, updates, and backups with a proactive posture toward availability and security
Evaluate existing IT systems and workflows to identify inefficiencies and recommend scalable solutions
Research, pilot, and implement new tools and technologies that support organizational growth and operational goals
Develop and maintain IT standards, playbooks, and runbooks that improve consistency and reduce tribal knowledge
Contribute to IT roadmap discussions, bringing practical perspective on what is working, what is not, and what is next
Own and maintain IT security controls, including identity and access management, endpoint protection, and network security
Lead or support internal audits, risk assessments, and compliance reviews across both organizations
Monitor for security incidents and take appropriate action; escalate as needed with clear documentation
Ensure systems and processes remain compliant with applicable data protection policies and regulatory requirements
Partner with business unit stakeholders to understand operational needs and translate them into IT solutions
Mentor and support junior IT team members, providing guidance on troubleshooting approaches and best practices
Produce high-quality documentation for system configurations, procedures, and architectural decisions
Lead training and onboarding sessions for employees across both organizations
Lead or co-lead IT projects, including infrastructure upgrades, system migrations, and cross-functional implementations
Manage vendor relationships, coordinate procurement, and hold third parties accountable for deliverables and SLAs
Track project scope, risks, and outcomes; communicate status clearly to stakeholders and leadership

Benefits

Medical: Three plan options (HSA, PPO, and Surest) through UnitedHealthcare. Nextworld covers 100% of employee-only HSA plan premiums and contributes $2,000/year to your HSA.
Dental: Two plan options (Base and Enhanced) through Principal. Nextworld covers 100% of employee-only Base plan premiums.
Vision: Coverage through Principal (VSP network). Nextworld covers 100% of employee-only premiums.
Flexible Spending Accounts (FSA): Medical FSA, Dependent Care FSA (up to $7,500), and Limited Purpose FSA available through Rocky Mountain Reserve.
Health Savings Account (HSA): Available with HSA medical plan enrollment.
Short-Term Disability: Company-paid; 60% of base earnings, up to $2,500/week, for up to 12 weeks.
Long-Term Disability: Company-paid; 60% of base earnings, up to $10,000/month, through Social Security Normal Retirement Age.
Basic Life & AD&D: $50,000 policy at no cost to the team member.
Voluntary Life Insurance: Additional coverage available for team member, spouse, and children.
Hospital Indemnity Insurance: Voluntary plan paying cash benefits for hospital stays.
Critical Illness Insurance: Voluntary coverage including hospitalization from infectious diseases.
Accident Insurance: Voluntary plan paying flat-dollar benefits for covered accidental injuries.
401(k): Nextworld matches up to 4% of gross compensation each pay period. Pre-tax and Roth options available through Fidelity.
Employee Assistance Program (EAP): 3 free counseling sessions per issue per year, plus work-life services, through ComPsych — 100% confidential and free to team members and dependents.
Pet Insurance: Voluntary coverage through Nationwide.
Paid Sick and Safe Time (PSST): In accordance with Colorado law and Nextworld policy.
Flexible Vacation Time (FVT): Non-accrual flexible vacation time — take the time you need to rest and recharge.