IT Administrator

T2 Utility Engineers•Houston, TX

About The Position

Kiwa North America is part of the Kiwa Group, established in 1948 in the Netherlands. Kiwa provides safety-related certification, testing, inspection, auditing, advising, and training services to a wide range of clients. Kiwa is a fast-growing company with over 10,000 employees in 35 countries and a revenue of approximately 1.3 billion Euro. Since 2021, Kiwa has been part of the SHV Group, a Dutch family-owned multinational company with over 60,000 employees and a turnover of 26 billion Euro. Kiwa offers a strong benefits package, including Health Insurance, a 401k plan with company contribution, health and childcare spending/savings accounts, paid time off, and more.

Requirements

College Diploma in Information Technology or equivalent combination of education and experience required
Proven Customer support skills required
Ability to work with end users and troubleshoot application and/or service related issues, determine root cause, and effective capture resolution steps within internal system
Solid operating knowledge of Windows 10, Office 365, etc.
Knowledge of Networking i.e. LAN/WAN
Proven skills in troubleshooting and resolving PC hardware issues
Knowledge of current trending cloud computing technologies
Ability to work under pressure and within a fast paced team environment
Experience supporting conference room technology and VoIP technology
Experience working with vendors for service related issues
Strong organizational and time-management skills

Nice To Haves

This position may require some heavy lifting

Responsibilities

Maintain, analyze, troubleshoot, and repair PC related hardware and peripherals
Install and support enterprise-wide applications such as Windows 10, Office 365, and Microsoft Teams as well as internal business applications
Provide timely support via phone and ticketing systems (SolarWinds Service Desk)
Maintain user accounts in Active Directory and Office 365
MACD accounts on Teams telephony
Onboarding of new employees and off-boarding of departing employees
Setup and shipment of new and replacement hardware/peripherals
Engage vendor support contacts to resolve technical problems with desktop computing equipment and software
Create and maintain documentation on projects and recurring procedures
Gather feedback from end users about system performance
Generate and maintain Knowledge Based articles
Provide advice and technical training
Keep abreast of technology trends and developments
Other duties/projects as assigned