IT Administrator

Incident IQ•Alpharetta, GA

7d•Onsite

About The Position

Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team. This is a great opportunity for an individual with foundational IT knowledge to gain hands-on experience in a professional environment. The ideal candidate will be a quick learner with a strong desire to develop their technical skills, manage a diverse ecosystem of cloud applications, and contribute to the smooth operation of our IT infrastructure.

Requirements

A bachelor's degree or associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Basic knowledge of operating systems, including Windows and macOS.
Familiarity with network concepts such as TCP/IP, DNS, and DHCP.
Experience with troubleshooting common hardware and software problems.
Familiarity with IT Service Management (ITSM) or ticketing systems (e.g., Jira Service Desk, Zendesk, Freshservice).
Exposure to or willingness to learn Identity and Access Management (IAM) tools, particularly OKTA.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.

Nice To Haves

Experience administering Google Workspace is highly desirable.
Experience with or exposure to MDM/UEM platforms (Hexnode experience is a plus).
Certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

Provide prompt technical support to employees, troubleshooting hardware, software, and network issues.
Assist in the installation, configuration, and maintenance of computers, meeting rooms (Zoom rooms), printers, and other IT equipment.
Manage user lifecycle and access controls across core platforms, including Google Workspace and the OKTA Identity Platform.
Maintain IT asset inventory, track hardware lifecycles, and coordinate the provisioning, shipping, and offboarding of employee devices.
Document IT procedures, configurations, and common issues to build out knowledge base.
Collaborate with senior IT staff on larger projects and infrastructure improvements.