IT Administrator

SysGen Solutions Group•Calgary, AB

1d•Hybrid

About The Position

As an IT Administrator, you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when support is needed. You’ll work hands-on with client environments, build strong relationships, and make a real impact on how clients experience their technology. At SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

Requirements

Diploma or Degree in Computer Science or Information Technology
3-5+ years experience supporting SMB networks and systems
Fundamental knowledge or exposure to the following technologies: Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
Excellent customer service skills
Highly proficient at identifying user and system issues and resolving or escalating
Proficient in configuring and deploying Microsoft Office Applications including Office 365
Ability to effectively prioritize and manage multiple tasks
Strong troubleshooting skills
CompTIA training
Microsoft Level 1: Fundamentals (MTA) Certification
Highly proficient in remote access and conferencing tools
Valid drivers license and vehicle

Responsibilities

Monitor, maintain, and optimize client systems, applications, and network environment
Efficiently respond to client needs and troubleshoot or escalate issues as required
Provide remote support for remote users
Perform server administration tasks, including user/group administration, security permissions, group policies, print services
Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
Provide Level - 1, 2, & 3 server / database administration
Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
Install and configure Windows Desktop
Check events and logs and escalate issues as required
Complete weekly and monthly Service Level Agreement tasks
Create and manage user network accounts
Monitor backup / storage (SAN, NAS)