IT Administrator

Bakerly LLC • Coral Gables, FL

6h • Hybrid

About The Position

The IT Administrator is responsible for ensuring the effective operation of Bakerly’s end-user technology environment, supporting employees with hardware, software, and account management needs. This entry-to-mid-level role is focused on L1 and L2 helpdesk support, user account administration, device lifecycle management, and software asset tracking. The IT Administrator does not manage server infrastructure or network administration; those responsibilities fall within the Sr. IT Administrator and Sr. Systems & Network Administrator roles. This role provides the essential front-line IT support that keeps Bakerly’s employees productive, contributing to Bakerly’s mission of crafting high-quality bakery products like those enjoyed by millions of families in France. This position plays a key role in bringing Bakerly’s vision to life, delivering moments of joy and connection through our products, while upholding our core values of honesty, reliability, collaboration, positivity, and excellence.

Requirements

• Associate’s or Bachelor’s degree in Information Technology or related field; or equivalent work experience.
• 1–3 years of experience in IT support or helpdesk roles.
• Experience with Windows 10/11, Microsoft 365, Azure AD, and Active Directory.
• Experience setting up and troubleshooting end-user hardware and peripherals.
• Solid understanding of Microsoft 365 user administration (Exchange, SharePoint, OneDrive, Teams).
• Strong customer service and communication skills.
• Organized and detail-oriented; able to manage hardware inventory and software asset tracking.

Nice To Haves

• CompTIA A+, Microsoft Technology Associate (MTA), or Microsoft Office Specialist (MOS) certifications preferred.

Responsibilities

• Create and maintain user accounts via Active Directory and Azure AD.
• Manage access control and security group assignments.
• Create and maintain user accounts within systems other than AD/Azure AD as needed.
• Set up and manage user mailboxes, distribution groups, and shared mailboxes; modify security settings within Microsoft 365 (SharePoint, OneDrive).
• Create and manage base OS images for desktops and laptops and keep them current.
• Install and configure network printers and copiers.
• Order and configure computers, monitors, and peripherals per company requirements and approved standards.
• Order approved licensed software; manage yearly renewals; track costs and license keys.
• Maintain hardware inventory (models, purchase dates, warranty dates) using Snipe-IT or equivalent asset management system.
• Deploy and configure end-user equipment including desktops, laptops, monitors, keyboards, mice, scanners, headsets, and phones.
• Configure and troubleshoot VoIP phones.
• Handle Level 1 and Level 2 (L1/L2) helpdesk tickets, troubleshooting hardware and software issues in a timely manner both in person and remotely.
• Escalate issues beyond L2 scope to the Sr. IT Administrator or appropriate senior team member.
• Utilize the ticketing system (Freshdesk) to track and complete IT support tasks.
• Assist management with IT-based contracts with outside vendors as directed.
• Support office expansion, equipment relocation, and assessment of equipment/IT needs.
• Perform other tasks and responsibilities as deemed necessary by your manager.

Benefits

• Competitive salary and performance-based bonus incentives.
• Comprehensive health, dental, and vision insurance packages.
• Employer-paid life insurance and long-term disability
• Flexible spending accounts (FSA).
• Additional supplemental insurance program offered, including life, critical, accidental, short-term disability
• Free stress-management counseling and discounts on health and fitness products.
• Generous PTO policy and 401k plan with a 3% employer match.
• 9 paid company holidays
• 40% discount on all company products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree