IT A/V Services Technician (PT)

Finger Lakes Community College•Canandaigua, NY

About The Position

The IT A/V Services Technician provides as-needed support for IT operations and direct user assistance, training, and consultation for instructors and staff using classroom technology, peripherals, and telepresence equipment. The role supports instructional technology in labs and classrooms, helpdesk operations, special events, technology deployments, inventory and licensing activities, and other high-priority IT Division operations. The position is part-time, approximately 20 hours per week, with after-hours support for instructional services and FLCC-sponsored events as needed. Applicants must submit a resume/CV and cover letter online. Visa sponsorship is not available. Applicants who currently need or will need sponsorship to maintain employment authorization are ineligible. Finger Lakes Community College states that it does not discriminate on protected grounds and adheres to federal and state civil rights laws.

Requirements

Minimum of an Associate’s Degree.
The role requires occasional movement within the office to access file cabinets and office machinery, occasional lifting of boxes or files weighing up to 20 pounds, and the ability to use a computer for extended periods.
Applicants must submit a resume/CV and cover letter online.
Applicants who currently need or will need visa sponsorship to maintain employment authorization are not eligible.

Nice To Haves

Experience with classroom technology and applications is highly desirable.
Experience with presentation software and A/V equipment is desirable.
Experience supporting and/or training instructors and staff is desirable.
Experience creating documentation is desirable.

Responsibilities

Assist Instructional Technology Managers in maintaining instructional technology operations in labs and classrooms.
Assist with identifying and assessing faculty software needs, and developing and testing software installations, compatibility, and software loads.
Assist with planning, installing, and maintaining instructional technology systems at all campus locations.
Provide as-needed helpdesk coverage, including direct and telephone support to employees and students institution-wide, including campus centers.
Refer problems to the appropriate IT area.
Assist with user training and provide one-on-one consultation as needed.
Participate in IT support for special events and presentations involving audio and visual technologies.
Provide after-hours instructional services and special-event support for FLCC-sponsored events.
Participate as needed in deployment of new technologies, including hardware and software upgrade projects.
Assist with training, supervision, and direction of student aides.
Assist in creating IT user documentation.
Assist with IT operations, including equipment inventory, software licensing and purchasing, routine maintenance, and acquisition and provisioning of supplies.
Assist with high-priority Division operations as needed.