Enterprise IT Support Engineer - A/V

QTS Data Centers•Duluth, GA

About The Position

The Enterprise IT Support Engineer I – A/V supports and troubleshoots audiovisual equipment and A/V-enabled spaces, including conference room Microsoft Teams Rooms (MTR) systems, larger training room systems, and production-ready auditoriums. This hybrid role also supports networking needs related to A/V systems. The ideal candidate is experienced in A/V operations and troubleshooting across integrated systems and live event operations. The position assists with audiovisual meeting and event requirements, equipment setup and operation, integrated system design and commissioning, and resolution of support tickets and system malfunctions. It also tracks A/V equipment inventory and partners with vendors when issues require escalation.

Requirements

Associate degree in an IT-related field or equivalent professional experience.
Three or more years of A/V experience in a corporate or professional environment.
Prior experience supporting Microsoft Teams Rooms or related product configuration management.
Proficiency with audiovisual components, integrations, management, and design.
Solid understanding of IP networking.
Experience running audiovisual systems for events, including audio, video, lighting, and web streaming.
U.S. citizenship, required by law due to federal customer contracts.
Excellent interpersonal skills and ability to interface with all levels of the organization.
Self-starter able to work independently in a fast-paced team environment.
Ability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.

Nice To Haves

Professional certifications such as CTS, CTS-D, or CTS-I.
One or more years of experience with MTR VTC infrastructure, including software and hardware management.
Extensive experience working with Q-SYS control systems.

Responsibilities

Assist with setup, testing, operation, and teardown of audiovisual equipment, including video conferencing equipment, microphones, cameras, and audio systems.
Operate integrated A/V systems.
Meet with internal and external customers to gather meeting requirements, explain A/V options, and make recommendations.
Coordinate, test, run, and troubleshoot hybrid and fully remote video conference meetings and events.
Coordinate and participate in the design, installation, configuration, and commissioning of integrated A/V systems.
Run help request problem tickets.
Troubleshoot and diagnose A/V system malfunctions, resolve problems quickly, and partner with vendors on escalated issues.
Track and maintain stock levels of A/V equipment.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, paid volunteer days, and floating holidays.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave.
Military leave assistance and military benefits package.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility.
Stock Purchase Plan (SPP).
Holiday compensation when working on holidays.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.