Enterprise IT Support Engineer - A/V

Quality Technology Services•Duluth, MN

About The Position

The Enterprise IT Support Engineer I – A/V supports and troubleshoots audiovisual equipment and A/V-enabled spaces, including conference room Microsoft Teams Rooms (MTR) systems, larger training room systems, and production-ready auditoriums. This hybrid role also supports network needs related to A/V systems. The role calls for experience with A/V operations and troubleshooting across integrated systems and live event operations. The position assists with A/V setup, testing, operation, and teardown; gathers meeting requirements from internal and external customers and recommends A/V options; coordinates and troubleshoots hybrid and remote meetings and events; participates in integrated A/V system design, installation, configuration, and commissioning; manages help-request tickets; diagnoses system malfunctions and works with vendors on escalated issues; and tracks A/V equipment stock.

Requirements

Associate degree in an IT-related field or equivalent professional experience.
Three or more years of A/V experience in a corporate or professional environment.
Prior experience supporting Microsoft Teams Rooms or related product configuration management.
Proficiency with audiovisual components, integrations, management, and design.
Solid understanding of IP networking.
Experience running audiovisual systems for events, including audio, video, lighting, and web streaming.
U.S. citizenship is required by law due to federal customer contracts.
Excellent interpersonal skills and ability to interface with all levels of the organization.
Self-starter able to work independently in a fast-paced team environment.
Ability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.

Nice To Haves

Professional certifications such as CTS, CTS-D, or CTS-I.
One or more years of experience with MTR VTC infrastructure, including software and hardware management.
Extensive experience working with Q-SYS control systems.

Responsibilities

Assist with setup, testing, operation, and teardown of audiovisual equipment, including video conferencing equipment, microphones, cameras, audio systems, and integrated A/V systems.
Meet with internal and external customers to gather meeting requirements, explain available A/V options, and make recommendations.
Coordinate, test, run, and troubleshoot hybrid and fully remote videoconference meetings and events.
Coordinate and participate in the design, installation, configuration, and commissioning of integrated A/V systems.
Run help-request problem tickets.
Troubleshoot and diagnose A/V system malfunctions to resolve problems quickly, partnering with vendors when escalation is required.
Track and maintain stock levels of A/V equipment.