ISTF Membership Recruitment Coordinator

Texas A&M University System•Austin, TX

8d•Onsite

About The Position

The ISTF Membership Recruitment Coordinator plans and coordinates statewide recruitment, outreach, and enrollment for the Incident Support Task Force membership program. Under general direction and supervision, the coordinator works with TDEM staff, government agencies, community organizations, and other stakeholders to raise program awareness, recruit and enroll members, and provide technical support and guidance on application, enrollment, and reimbursement processes. The role may provide tertiary-level support during daily operations and State Operations Center (SOC) activations, and carries moderate latitude for initiative and independent judgment. This is an on-site position in Austin, Texas, and is not eligible for telecommuting. The role may require travel of up to 40%, extended or nonstandard hours, short-notice deployment, and work in adverse environments or weather. The position supports planned and unplanned incidents and events, including disasters and emergencies. The proposed minimum salary is $5,250 per month and is fixed and non-negotiable.

Requirements

Bachelor’s degree or an equivalent combination of education and experience; related work experience may substitute for education year-for-year, with 30 semester hours equivalent to one year of education.
Two years of related work experience; a completed advanced degree in a relevant field may substitute for work experience.
Knowledge of general recruitment, enrollment, and retention strategies for membership programs.
Working knowledge of, or ability to rapidly assimilate, information about TDEM, state and federal regulations, legislation, guidelines, policies, and procedures.
Knowledge of emergency management, disaster preparedness, emergency response or disaster recovery, and program planning, implementation, and monitoring.
Excellent interpersonal skills, including poise, tact, diplomacy, and the ability to establish and maintain effective professional relationships with internal and external stakeholders.
Skill in communicating and presenting to diverse small and large groups, and ability to explain technical information in accessible terms.
Analytical and detail-oriented approach, ability to multitask accurately and on time, analyze problems, identify causes, and apply corrective and preventive actions.
Organization, flexibility, and ability to prioritize and manage multiple simultaneous technical projects in a demanding environment.
Ability to responsibly handle sensitive and confidential information and situations.
Ability to work safely and follow safety standards and best practices; may be required to work in adverse environments or weather conditions.
Ability to work outside normal hours, including during disasters and emergencies, sometimes for extended periods with limited relief, and to deploy on short notice.
Skill operating office and specialized equipment, including a laptop and software such as Microsoft Office, plotter, projectors, camera, GPS device, binoculars, palm device, two-way radio, satellite radio or phone, and other audiovisual equipment.
Complete and obtain certification in FEMA courses IS-100, IS-200, IS-700, and IS-800 within 12 months of employment, plus other training as determined.
Valid Texas Driver’s License.
Face-to-face and person-to-person interactions are required.

Responsibilities

Conduct general and targeted outreach, recruitment, and enrollment activities to obtain and retain ISTF members.
Use recruitment and enrollment strategies to meet program metrics and maintain enough qualified members to meet operational needs.
Determine the reservist roles for which ISTF membership program members qualify.
Maintain accurate records of potential and enrolled members using appropriate tools.
Assist with planning, organizing, and coordinating membership programs involving local, state, and federal agencies, volunteer groups, and the public.
Assist in developing or refining Incident Support Task Force Division goals and legislative reporting in compliance with House Bill 6 from the 86th Legislative Session and Code 418 requirements.
Create and maintain recruitment materials, including brochures, presentations, forms, guides, and related giveaways.
Coordinate and deliver membership presentations to local governments, emergency response and regional organizations, state agencies, volunteer groups, disaster nonprofits, and private industry.
Respond to inquiries about the ISTF membership program.
Provide local governments with technical assistance and guidance on application, enrollment, and reimbursement processes.
Support the development and refinement of program goals and plans, including in-person and digital strategies, and help evaluate and adjust recruitment strategies based on lessons learned.
Assist with projects defining response and recovery support through the ISTF membership cadre.
Work across ISTF sections to support operational plans and administrative continuity.
Prepare or gather metrics and data on membership deployment and disaster-related reimbursement.
Support other TDEM functions during planned and unplanned incidents and events.
Facilitate workshops and meetings.
Identify member recruitment and retention best practices and provide training to regional ISTF coordinators and liaisons.
Attend ISTF membership recruitment and enrollment activities.
Assist with SOC activations as needed and serve as a tertiary-level deployment cadre member, assisting with deployment and monitoring of membership during activations or other disasters and events.
Maintain regular attendance during the authorized work schedule and work extended hours when needed.
Perform related work as assigned.