ISTF Membership Recruitment Coordinator

Texas Division of Emergency Management•Austin, TX

7d•Onsite

About The Position

The ISTF Membership Recruitment Coordinator plans and coordinates activities that support recruitment, outreach, and enrollment for the Incident Support Task Force membership program throughout Texas. The role works with TDEM staff, government agencies, community organizations, and other stakeholders to promote the program, recruit and enroll members, and provide guidance on application, enrollment, and reimbursement processes. The coordinator may provide tertiary-level support during daily operations and State Operations Center activations, and works under general supervision with moderate latitude for initiative and independent judgment. This is an on-site position in Austin, Texas and is not eligible for telecommuting. TDEM’s emergency-response mission may affect work hours, travel, and duties. The position may require extended or irregular hours, short-notice deployment, work during disasters and emergencies, and travel up to 40%. Salary is a fixed, non-negotiable rate of $5,250 per month. Face-to-face and person-to-person interactions are required.

Requirements

Bachelor’s degree or an equivalent combination of education and experience; related work experience may substitute for education year for year, and 30 semester hours count as one year of education.
Two years of related work experience; additional work experience may substitute for the education requirement year for year. A completed advanced degree in a relevant field may substitute for work experience.
Knowledge of recruitment, enrollment, and retention strategies for membership programs.
Working knowledge of, or ability to rapidly learn, TDEM, state, and federal regulations, legislation, guidelines, policies, and procedures.
Knowledge of emergency management, disaster preparedness, emergency response or recovery, and program planning, implementation, and monitoring.
Excellent interpersonal skills and ability to establish and maintain effective professional relationships with internal and external stakeholders.
Skill in communicating and presenting to diverse small and large groups, and ability to explain technical information in accessible terms.
Analytical, detail-oriented, organized, and able to multitask, prioritize, and manage concurrent projects accurately and promptly.
Ability to analyze problems, identify causes, resolve issues, and prevent recurrence.
Ability to handle sensitive and confidential information responsibly and comply with safety standards and practices.
Ability to work outside normal hours, including for extended periods during disasters and emergencies, and to deploy on short notice.
Ability to travel up to 40%; face-to-face and person-to-person interactions are required.
Valid Texas Driver’s License.
Complete and obtain certification in FEMA courses IS-100, IS-200, IS-700, and IS-800 within 12 months of employment, along with other training as determined.
Applicants are subject to a criminal history investigation; employment is contingent on credential and other required information verification.

Responsibilities

Conduct general and targeted outreach, recruitment, and enrollment activities to obtain and retain ISTF membership program members.
Use recruitment and enrollment strategies to meet program metrics and ensure enough qualified members are available for operational needs.
Determine the reservist roles for which prospective members qualify.
Maintain accurate records of potential and actual memberships using appropriate tools.
Assist with planning, organizing, and coordinating membership programs involving government agencies, volunteer groups, and the public.
Assist with developing or refining division goals and legislative reporting in compliance with House Bill 6 from the 86th Legislative Session and Code 418 requirements.
Create and maintain recruitment materials, such as brochures, presentations, forms, and guides, and related program giveaways.
Coordinate and deliver membership presentations to local governments, emergency response and regional organizations, state agencies, volunteer groups, disaster nonprofits, and private industry.
Respond to inquiries about the ISTF membership program.
Provide local governments with technical assistance and guidance on program application, enrollment, and reimbursement processes.
Support the development and refinement of membership program goals and plans, including in-person and digital strategies.
Help evaluate and modify recruitment strategies based on lessons learned.
Assist with projects defining response and recovery support through the ISTF membership cadre.
Work across ISTF sections to support operational plans and administrative continuity.
Prepare or gather metrics and reports related to member deployments and disaster reimbursements.
Support other TDEM functions during planned and unplanned incidents and events.
Facilitate workshops and meetings.
Identify recruitment and retention best practices and provide training to regional ISTF coordinators and liaisons.
Attend recruitment and enrollment activities.
Assist with State Operations Center activations when necessary.
Serve as a tertiary-level deployment cadre member, assisting with deployment and monitoring of membership during activations, disasters, and other events.
Maintain regular attendance during the authorized work schedule and work extended hours when needed.
Travel up to 40% and perform related duties as assigned.