Issues & Program Manager, Product Operations

OnePay

3d•$170,000 - $200,000•Remote

About The Position

As an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end — triaging issues, driving root cause analysis, and leading containment and remediation through to closure. You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch. This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement.

Requirements

10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology
Experience working on issues management, or regulatory compliance, or risk-adjacent projects — you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints
Strong interest in leveraging AI to improve execution
Strong data skills— you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst
Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams
Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights
Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment
Drive and proactivity — everyone here is a builder and executor

Responsibilities

Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle
Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution
Own issue reporting to internal and external stakeholders
Track and manage issue containment and remediation
Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations
Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication