IRA Representative I/II

OE Federal Credit Union•Livermore, CA

4h•$23 - $26

About The Position

OE Federal Credit Union is seeking an IRA Representative I or II to expand and maintain relationships with members by opening and maintaining Individual Retirement Accounts (IRAs), processing IRA transactions, and providing IRA-related phone support to members and employees. The role performs common duties under direct supervision from a manager or Specialist. The representative supports members and employees, processes IRA activity and beneficiary claims, reviews plans and reporting for compliance, and assists with annual tax and regulatory reporting. The position also includes educating members about the credit union’s products and services, collaborating across departments and branches, and following applicable laws, regulations, policies, procedures, and promotions.

Requirements

High school diploma or GED.
Excellent interpersonal, verbal, and written communication skills.

Nice To Haves

Effective organizational, multitasking, and prioritizing skills.
Proficiency with Microsoft Word, Excel, and Outlook.
Bilingual in English and Spanish.

Responsibilities

Receive a moderate volume of incoming member and employee support calls daily.
Open, maintain, and perform quality assurance reviews on IRAs.
Process IRA contributions, rollovers, withdrawals, and other transactions.
Manage deceased beneficiary IRA claims end to end, including gathering information, reviewing documentation, and submitting claims.
Conduct regular reviews of IRA plans, transactions, and reporting to support ongoing compliance.
Support preparation, review, and completion of annual IRA tax reporting and related regulatory reporting requirements.
Educate members about, and cross-sell, credit union products and services that can meet their financial needs.
Collaborate with colleagues across departments and branches to provide efficient member service and foster positive internal and external relationships.
Maintain knowledge of the credit union’s products and services and comply with applicable federal and state laws, credit union banking regulations, policies, procedures, and current promotions.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision benefits covering the employee, spouse, and dependents.
Retiree medical benefits.
Defined benefit pension plan with 100% employer contributions of $3.50 per hour.
$10,000 life insurance.
$5,000 accidental death and dismemberment coverage.
11½ paid holidays per year.
17 days of paid time off to start.
Annual performance bonus program of up to 5% of annual base pay, paid December 15 each year.
401(k) plan.
OE Federal membership for the employee and family.
Employee loan discounts.
Casual dress code.