BDC Representative - Ira Toyota of Hyannis

Group 1 Automotive, Inc.•Hyannis, MA

4d•$22 - $36

About The Position

Ira Toyota of Hyannis, part of Group 1 Automotive, is seeking a qualified BDC Representative. The position supports the dealership’s business development and customer experience efforts by handling inbound leads, maintaining customer relationships, developing sales and business opportunity leads, and collaborating with the sales department. The role is offered in a professional work environment with training and advancement opportunities. Compensation is $21.60–$36.00 per hour, based on experience.

Requirements

Superior communication and customer service skills.
Excellent follow-through skills.
Solid working knowledge of the internet.
Familiarity with automotive financing.
Maintain a positive, can-do attitude.
High school diploma or equivalent.

Nice To Haves

Business Development Center (BDC) experience.

Responsibilities

Handle inbound phone and internet leads and direct them to the appropriate contact.
Contact current customers by phone and email to maintain and improve customer loyalty.
Develop a pipeline of sales and business opportunity leads, including partnerships, through networking, cold calling, and referrals.
Work with the sales department to develop sales strategies and techniques.
Research and stay current on consumer and industry trends.
Communicate industry news and trends to management and dealership employees.
Provide outstanding customer service.