IOD Pharmacy Technician

Cardinal Health•Middleburg Heights, OH

7h•Onsite

About The Position

The IOD (In Office Dispensing) Pharmacy Technician prepares, packages, and dispenses medications directly to patients at Southwest Urology in Middleburg Heights, Ohio. The role supports Cardinal Health Pharmacy Operations, which coordinates pharmacy services for acute care hospitals, hospital retail customers, ambulatory care and alternate-site facilities, oncology and cardiology practices, and retail customers. The technician performs routine assignments under a moderate degree of supervision, follows standard operating procedures and quality guidelines, and refers complex or unusual problems to a supervisor.

Requirements

High school diploma, GED, or equivalent work experience preferred.
Pharmacy Technician Certification (PTCB) preferred.
Knowledge of computer and telephone support, preferably in a healthcare environment, preferred.
Strong customer service background, preferably in a healthcare environment, preferred.
Excellent verbal communication skills preferred.
Competence with computer processing functions and standard office equipment preferred.
Ability to manage and prioritize multiple tasks preferred.
Maintain appropriate licenses, training, and certifications.
Apply acquired knowledge and skills to complete standard tasks; learn and apply new information and methods in the assigned area.
Work within standard operating procedures and adhere to quality guidelines.

Nice To Haves

1–2 years of experience preferred.
High school diploma, GED, or equivalent work experience preferred.
PTCB Pharmacy Technician Certification preferred.
Computer and telephone support experience, preferably in a healthcare environment, preferred.
Customer service experience, preferably in a healthcare environment, preferred.
Excellent verbal communication skills preferred.
Competence with computer processing functions and standard office equipment preferred.
Ability to manage and prioritize multiple tasks preferred.

Responsibilities

Accurately track prescriptions written by physicians.
Keep an accurate daily log of all prescriptions dispensed.
Supervise and monitor prescriptions written in the facility, ensuring a qualified e-prescribing system is adopted and prescriptions comply with Medicare guidelines.
Greet patients at the IOD window, explain the system, and confirm patient information on file.
Offer patients a choice of physician dispensing, when possible, or e-prescribing to a pharmacy of their choice.
Submit accurate patient information for claims and confirm the proper claim has been captured.
Work with insurance companies to obtain prior authorization for rejected physician-dispensing medication claims.
Follow up on submitted authorization requests as needed.
Perform other duties as assigned.