Invoice Support Account Specialist 1

Southeastern Freight Lines • Lexington, SC

5d • Onsite

About The Position

As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues.

Requirements

• High School Diploma or GED

Nice To Haves

• Previous data entry experience
• Previous customer service experience

Responsibilities

• Handle incoming calls to resolution.
• Document and forward calls needing additional support to the appropriate associate.
• Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues.
• Manage personal SEFL email inbox and the Invoice Support team’s email inbox.
• Image all documentation into the Company’s imaging system.
• Correspond with collection agencies via email.
• Send documentation to customers upon request.
• Interact with the Credit and Collections teams on a daily basis.
• Also interact with the Traffic Department and Service Centers as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED