Invoice Resolution Support

Fiserv•Alpharetta, GA

1d•Onsite

About The Position

As an Invoice Resolution Support professional, you will support the timely resolution of complex account issues by researching invoices, reviewing account activity, and coordinating with internal teams. You will work with Finance, Billing, Operations, and other partners to help address invoice inquiries, disputes, billing discrepancies, and payment-related questions. This role offers an opportunity to build analytical, reconciliation, reporting, and problem-solving skills within the order-to-cash process while gaining exposure to cross-functional receivables operations.

Requirements

3+ years of experience in trade receivables, accounts receivable, collections, finance, accounting, and/or a related discipline, including experience analyzing account balances, processing transactions, resolving discrepancies, and supporting receivables or order-to-cash processes.
Experience using Microsoft Excel for data analysis, reconciliation, and reporting.
Bachelor's degree in Accounting, Finance, Business, or related field or equivalent combination of education, related experience and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting trade receivables operations, account reconciliations, and audit readiness in a high-volume business environment.
Experience working with ERP, receivables, or other financial systems to research and resolve payment exceptions and account issues.
Experience documenting recurring issues and supporting improvements within receivables or order-to-cash processes.

Responsibilities

Support a portfolio of escalated client accounts by researching invoice inquiries, disputes, billing discrepancies, and payment-related issues.
Review invoices, contracts, payment history, client communications, and system data to identify issue drivers and support timely resolution.
Perform account reconciliations, variance analysis, and research across multiple systems to develop fact-based findings and recommended next steps.
Coordinate with clients and internal teams, including Billing, Tax, Operations, Sales, Finance, Product, Relationship Management, and Cash Application, to share status, findings, and next steps.
Document recurring issues and improvement opportunities while supporting reporting, audit requests, and operational follow-up.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.