Investor Services Administrator

Ocorian•Dallas, TX

9d•Hybrid

About The Position

The Investor Services Administrator plays a key role in delivering an exceptional experience for private fund clients and investors. The role provides support for investor transactions, communications, reporting and onboarding, ensuring activities are completed accurately, efficiently and in line with regulatory requirements. It is suited to an organised, client-focused professional who can work in a fast-paced environment while balancing attention to detail with relationship management. The work contributes to client satisfaction, operational excellence and business growth.

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance or a related discipline.
Strong proficiency in Microsoft Office applications, particularly Microsoft Excel.
Strong attention to detail and the ability to manage multiple priorities and consistently meet deadlines.
Client-focused mindset and ability to build trusted relationships.

Nice To Haves

Professional qualifications or further study relevant to finance, accounting, fund administration or investor services.
Experience within private equity, alternative investments, fund administration, investor services or the wider financial services industry.
Understanding of investor onboarding, investor servicing, fund structures and AML/KYC requirements.
Experience with investor servicing, CRM, fund administration or compliance platforms such as Allvue, Dynamo, Investran DX, Salesforce, Sentinel, RiskScreen, Ripjar or similar systems.

Responsibilities

Support investor onboarding, including collecting, reviewing and maintaining KYC and AML documentation.
Process investor capital activity in accordance with fund offering documents and regulatory requirements.
Administer investor portals, including user access, permissions and account setup.
Coordinate timely distribution of investor communications, including capital call notices, distribution notices, financial statements and tax reporting documents.
Support treasury-related activities, including expense payments, distribution funding and related operational processes.
Maintain accurate and current investor records and data across multiple systems.
Build strong client and investor relationships by providing responsive, professional and high-quality support.
Collaborate with internal teams to deliver investor services efficiently and resolve queries.
Support process improvement initiatives, special projects and evolving business requirements.
Contribute to a culture of accuracy, accountability and service excellence.
Embody the company’s core values: client centricity, ambition, agility, collaboration and ethical conduct.