Investor Services Specialist

Standish Management•Portland, OR

7d•$52,000 - $70,000

About The Position

The Investor Services Specialist supports client engagement at a rapidly growing fund accounting firm. The role builds relationships with clients and investors and works with engagement and onboarding teams to provide a positive client experience. It includes responding to investor requests, maintaining investor and client information, supporting fund administration and reporting activities, and coordinating deadlines and projects. The specialist is also responsible for appropriately securing sensitive financial and personal data.

Requirements

Bachelor’s degree required.
Experience in a client-oriented office environment, preferably in a related industry.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Detail-oriented, conscientious, and energetic self-starter with the ability to think creatively.
Ability to work as part of a team and willingness to take on any task, no matter how small.
Proven ability to manage competing priorities and deadlines.
Ability to communicate effectively with team members.
Excellent interpersonal communication skills and ability to interact with senior personnel across the firm.

Responsibilities

Respond to client and investor requests, including granting investor portal access, updating investor information, assisting with new investor onboarding, and answering financial information questions.
Assist with completing audit documents.
Support ad hoc projects such as financial and tax reporting, capital call and distribution tracking, and wire preparation.
Compile and organize investor CRM information, ensuring client information is accurate and up to date.
Communicate information to the technology team to facilitate client portal setup.
Run Anti-Money Laundering (AML) reports and update the AML database as needed.
Provide administrative support to the engagement and onboarding teams, including generating reports, gathering and providing information, updating systems, and handling other administrative needs.
Assist with financial reporting, tax preparation, audit preparations, and other fund administration activities.
Manage team deadlines, client requests, and ongoing projects and tasks.
Secure and handle sensitive financial and personal data responsibly.
Maintain dialogue with client personnel and investors (LPs) and build relationships with them.