INVESTIGATOR SUPERVISOR - SES (OPBI) - 60046079

State of Florida•Jacksonville, FL

8d•Onsite

About The Position

The Investigator Supervisor supervises and trains employees in the Office of Public Benefits Integrity (OPBI) Benefit Recovery Program within the Economic Self Sufficiency Program at the Florida Department of Children and Families. The role safeguards public assistance benefit integrity by overseeing investigations and determinations of overpayments and recovery of misspent benefits resulting from fraud, waste, or abuse. The supervisor ensures the program is administered in accordance with federal and state policies, laws, rules, and procedures, and that work is completed accurately and on time. This is a full-time, 40-hour-per-week position. It is not a telework position; the selected candidate works at the closest available office location, with the specific location determined by the candidate’s location. Standard business hours are 8:00 a.m. to 5:00 p.m. EST, Monday through Friday. As a member of the DCF D-SNAP Disaster Response team, the incumbent may be required on short notice to perform duties and travel in support of disaster relief, and may work more than eight hours per day during such events. The incumbent assists with fraud investigations and recovery of funds lost through waste, fraud, or abuse, and the position is qualified to be exempt from public records.

Requirements

Must be a current Florida Department of Children and Families employee.
At least two years of Florida DCF experience determining eligibility for government assistance programs, including Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance.
At least three years of OPBI experience; previous supervisory experience with a Florida state agency may substitute for OPBI experience on a year-for-year basis.
Valid state-issued driver’s license.
Detailed knowledge of public assistance eligibility processes and procedures and expertise using the eligibility computer system.
Detailed knowledge and proficient use of computer systems associated with the Office of Public Benefits Integrity.
Knowledge of methods for compiling, organizing, and analyzing data to monitor and evaluate staff and new anti-fraud initiatives.
Knowledge of investigative techniques relating to public benefits eligibility and the elimination of waste, fraud, and abuse.
Knowledge of federal disaster policies, DCF OPBI and public assistance program policies, Florida Statutes, and applicable Code of Federal Regulations.
Knowledge of administrative and criminal procedures relating to relevant state statutes and program federal regulations.
Effective interpersonal and communication skills and the ability to foster a positive work environment.
Ability to communicate effectively orally and in writing and prepare case notes and reports.
Ability to lead, supervise, and manage people; educate and train staff; and listen effectively using active listening skills.
Ability to testify effectively as a subject matter expert at applicable administrative hearings and criminal proceedings.
Ability to establish and maintain effective working relationships with internal and external customers and deal tactfully, courteously, and effectively with the public.
Ability to manage responsibilities and assist others effectively in high-stress situations for extended periods.
Ability to analyze problems comprehensively and recommend solutions or changes quickly and effectively.
Sound judgment and decision-making, including weighing costs and benefits; flexibility and ability to prioritize workloads.
Service-oriented mindset and ability to actively seek ways to help people.
Ability to maintain strict confidentiality.
Must provide verifiable application information and responses to qualifying questions; the People First Candidate Profile must be completed in its entirety, including employment history, supervisor names and phone numbers, separate entries for prior DCF positions, and explanations for employment gaps.
Must successfully complete required state and national criminal history and applicable background screening, including fingerprinting.
Must meet applicable U.S. work authorization requirements. Selected male candidates born on or after October 1, 1962, must be registered with the Selective Service System to be eligible for hire or promotion.

Nice To Haves

Previous experience following Human Resources procedures or resolving personnel issues.

Responsibilities

Supervise, lead, communicate with, motivate, train, and evaluate employees; plan and direct their work, and take or recommend personnel actions, including hiring, transfer, suspension, termination, promotion, discipline, and rewards.
Oversee direct reports’ investigations and determinations of overpayments and recovery of misspent public assistance benefits under Chapters 409, 414, and 445, Florida Statutes.
Determine daily work assignments and communicate staff responsibilities and performance expectations.
Ensure assignments are completed within designated time standards and comply with current rules, regulations, policies, procedures, and program goals.
Develop or use workload tracking systems; plan workloads, workflow, deadlines, objectives, and employee time utilization.
Provide policy clarification, technical assistance, and training to subordinates and other groups.
Evaluate, analyze, and complete reports; review referrals to and from Benefit Recovery, the Division of Public Assistance Fraud, and other agency divisions for accuracy and correctness.
Participate in planning and presenting performance reviews, and conduct regular formal and informal performance counseling sessions.
Manage resources to maximize staff productivity and efficiency, including state resources assigned to the work area.
Communicate and document conferences with employees individually and in staff meetings; attend trainings, workgroups, supervisor conferences, and meetings as directed.
Act as a liaison and maintain effective working relationships with internal and external DCF and OPBI partners.
Conduct case monitoring in accordance with program requirements and ensure identified errors are corrected promptly and accurately.
Assist staff in developing and implementing corrective action plans and follow up as necessary.
Ensure personnel, fiscal, administrative rules, regulations, and operating procedures are followed.
Resolve issues raised by internal and external customers.
Complete required training, monitor current recovery trends, and provide training on recovery of benefits resulting from fraud, household error, or agency error, as appropriate.
Use public, private, and confidential data systems to conduct claim investigations.
Perform other duties as required and support disaster relief duties and travel when required as part of the D-SNAP Disaster Response team.