CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60004392

State of Florida • PALATKA, FL

1d • Onsite

About The Position

The Child Protective Investigator Supervisor performs advanced professional work supervising and directing child protective investigators and support staff. The primary duty is to communicate with, motivate, train, and evaluate employees. The supervisor oversees investigations involving alleged abuse, abandonment, neglect, or exploitation of children, while helping protect children and work with families.

The role monitors casework, assessments, safety plans, case timelines, and compliance with applicable legislative authority and federal and state requirements. It also involves collecting and analyzing investigation data, maintaining cooperative relationships with community and agency partners, and ensuring effective communication with customers or companions who are deaf or hard of hearing in accordance with the ADA and Section 504. The position is based in Palatka, Florida, and may involve field exposure to hazardous conditions. It is designated essential, including work during emergencies and natural disasters.

Requirements

• Meet one of the following qualification pathways: • High school diploma or GED, four years of law enforcement experience or active military service with honorable discharge/status, and at least two years of child welfare experience (preferably in Child Protective Investigations); or • Associate degree or at least 60 college credit hours, two years of professional work experience or two years of law enforcement experience or active military service with honorable discharge/status, and at least two years of child welfare experience (preferably in Child Protective Investigations); or • Bachelor’s degree conferred by the time of application and at least two years of child welfare experience (preferably in Child Protective Investigations).
• Current/active Child Welfare Certification credentials from the Florida Certification Board.
• Valid driver license.
• Operational private vehicle for daily work activities; selected applicants must provide vehicle registration and documentation of appropriate insurance coverage.
• Knowledge of child protection, counseling, social work, investigations, assessments, professional ethics, abuse and neglect indicators, management, supervision, court procedures, legal requirements, data analysis, family-centered interviewing, and investigative techniques.
• Skills in observing investigators’ interactions with families, community resources, service providers, and department professionals, and in considering child development when guiding placement decisions.
• Ability to recognize abuse and neglect indicators; conduct risk and safety investigations; listen actively; maintain case files; write accurate investigative reports; develop and implement case plans; assess staff performance and develop improvement plans; evaluate service programs and identify resources or adjustments; plan and coordinate assignments; communicate effectively; maintain working relationships; supervise staff; apply relevant laws and policies; use computer systems; understand group dynamics; staff cases; and conduct thorough case staffings and meetings.
• Ability to perform the stated physical agility tasks, including traversing varied terrain and stairs, assisting with emergency evacuations, repetitive movements, bending, twisting, kneeling, stooping, squatting, pushing, pulling, lifting and walking extended distances; lifting and carrying up to 30 pounds; and sitting or standing for periods without a break.
• Normal vision and hearing, including use of corrective devices.
• Ability to work 16-hour shifts on occasion and remain alert while on duty.
• Complete the application in its entirety, include supervisor names and phone numbers for all employment periods, explain employment gaps, and provide verifiable information about experience, education, training, knowledge, skills, abilities, and pre-qualifying responses.
• Meet applicable employment eligibility, background screening, and Selective Service requirements where applicable. Participation in the State of Florida Direct Deposit Program is required.

Nice To Haves

• Bachelor’s or master’s degree in social work or a related field is preferred for the bachelor’s-degree qualification pathway.
• Child welfare experience in Child Protective Investigations is preferred.

Responsibilities

• Supervise, plan, and direct subordinate staff workloads, workflows, deadlines, objectives, and time use in delivering child protection services and conducting investigations.
• Develop performance standards and job expectations with investigators, review those standards, and plan for continuous improvement.
• Regularly communicate expectations and compliance, coach staff, recognize strong performance, and identify areas for improvement.
• Evaluate employees against established standards and take necessary corrective action.
• Support investigators’ career development by ensuring appropriate training and leading cross-training on investigative skills.
• Review casework, assessments, and safety plans, providing consultation and direction to ensure they are appropriate, clear, thorough, high quality, and properly documented.
• Use information-system management tools to monitor open cases, manage workflow, ensure timely actions, and prevent backlogs.
• Ensure child protective investigation operations comply with legislative authority and applicable federal and state rules and regulations.
• Identify and implement adjustments to improve program effectiveness and efficiency.
• Facilitate and participate in hiring, promotion, demotion, discipline, and dismissal of employees.
• Collect, analyze, and report data regarding child protective investigations.
• Establish and maintain cooperative working relationships with community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other relevant organizations and resources.
• Ensure effective communication with deaf or hard-of-hearing customers or companions in accordance with the ADA and/or Section 504; manage service records and report data, resources, and training needs to the designated program contact.
• Perform job tasks in accordance with applicable state and federal laws, rules, regulations, policies, and procedures.
• Work night, weekend, and holiday hours as required, and work during emergencies or natural disasters, potentially beyond normal work hours or days.
• Drive a car or passenger van to transport clients during daytime and nighttime hours, and assist clients with entering and exiting properties, vehicles, and safety equipment or devices.

Benefits

• The Department provides a Vehicle Insurance Allowance to assist with insurance costs related to using a private vehicle for work.
• The State of Florida offers an employee benefits package described as highly competitive; specific benefits are not itemized in the posting.
• The Department promotes opportunities and training for employees and encourages advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager