CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60060656 1

State of Florida • MIAMI, FL

10d • $57,200 • Onsite

About The Position

The Child Protective Investigator Supervisor performs advanced professional work supervising and directing child protective investigators and support staff. The primary duty is to spend most of the time communicating with, motivating, training, and evaluating employees. The supervisor oversees investigations involving alleged abuse, abandonment, neglect, or exploitation of children, ensuring appropriate casework, timely action, quality documentation, and compliance with applicable laws and regulations. The role also coordinates with community organizations and other agencies and ensures effective communication access for deaf or hard-of-hearing customers and companions.

The position is based in Miami, Florida, with listed work locations at 12195 Quail Roost Drive and 9766 SW 24th Street. The regular schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m.; however, night, weekend, and holiday work is required. This is an essential position, and incumbents may have to work during emergencies or natural disasters, before, during, or beyond normal work hours. Fieldwork may involve hazardous conditions and physical agility tasks, including extended walking, assisting clients, lifting and carrying up to 30 pounds, working occasional 16-hour shifts, and driving during daytime or nighttime hours.

Applicants must meet one of three qualification pathways: a high school diploma or GED plus four years of law enforcement experience or active military service; an associate degree or at least 60 college credits plus two years of specified professional experience, law enforcement experience, or active military service; or a bachelor's degree. All pathways require at least two years of child welfare experience, current active Child Welfare Certification credentials from the Florida Certification Board, a valid driver's license, and an operational private vehicle for work. A bachelor's or master's degree in social work or a related field is preferred. The department provides a vehicle insurance allowance to assist with insurance costs arising from work use of a personal vehicle.

Requirements

• High school diploma or GED plus four years of law enforcement experience or active military service, with honorable discharge or current service status reflecting honorable service; OR an associate degree or at least 60 credit hours plus two years of specified professional work experience, law enforcement experience, or active military service; OR a conferred bachelor's degree at the time of application.
• At least two years of child welfare experience; experience in Child Protective Investigations is preferred.
• Current, active Child Welfare Certification credentials from the Florida Certification Board.
• Valid driver's license.
• Operational private vehicle for daily work activities; selected applicants must provide vehicle registration and proof of appropriate insurance coverage.
• Knowledge of child protection, counseling, social work, investigations, assessments, professional ethics, abuse and neglect indicators, management, court procedures, legal requirements, data analysis, supervision, interviewing, and observation techniques.
• Ability to supervise staff; assess investigator performance and develop improvement plans; plan, organize, and coordinate work; communicate effectively; maintain working relationships; apply laws and policies; use computer systems; prepare reports and case files; conduct risk and safety investigations; and analyze programs and resources.
• Ability to perform physical agility tasks including traversing varied terrain and stairs, assisting with emergency evacuations and clients, repetitive movements, bending, twisting, kneeling, stooping, squatting, pushing, pulling, lifting, and walking extended distances; lift and carry up to 30 pounds; sit or stand for extended periods; remain alert; and drive a car or passenger van during daytime and nighttime hours.
• Ability to work occasional 16-hour shifts and required night, weekend, and holiday hours, including during emergencies or natural disasters.
• Successful completion and approval of required state and national criminal history screening, including fingerprint-based checks.
• U.S. citizenship or lawful authorization to work in the United States.
• Male candidates born on or after October 1, 1962, must meet the stated Selective Service registration or exemption requirement.
• Enrollment in the State of Florida Direct Deposit Program is required within the first 30 calendar days of appointment.

Nice To Haves

• Bachelor's or master's degree in social work or a related field.
• Child Protective Investigations experience.
• Professional work experience in roles such as Guardian Ad Litem or similar child advocate, family support worker, group home worker, teacher's assistant or aide, family intervention specialist, EMT, case manager, or another welfare, education, or medical role in a high-paced, high-stress environment requiring critical decision-making.

Responsibilities

• Supervise, plan, and direct subordinate staff workloads, workflows, deadlines, objectives, and time utilization in child protection and investigation work.
• Develop performance standards and job expectations with investigators, review standards, and plan for continuous improvement.
• Communicate regularly about compliance with expectations and coach investigators by recognizing strong performance and identifying areas for improvement.
• Evaluate employees against established standards and take necessary corrective action.
• Promote investigator career development by ensuring appropriate training and leading cross-training on investigative skills.
• Review casework, assessments, and safety plans, and provide consultation and direction to ensure their appropriateness, clarity, quality, thoroughness, and documentation.
• Use information-system management tools to monitor open cases, manage workflow, ensure timely actions, and prevent backlogs.
• Ensure CPI operations comply with legislative authority and applicable federal and state rules and regulations.
• Identify and implement adjustments to improve program effectiveness and efficiency.
• Facilitate and participate in hiring, promotion, demotion, discipline, and dismissal of employees.
• Collect, analyze, and report child protective investigation data.
• Establish and maintain cooperative relationships with community-based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community or agency resources.
• Ensure effective communication with deaf or hard-of-hearing customers or companions in accordance with the ADA and/or Section 504; manage service records and report data, resource needs, and training needs to the designated program contact.
• Conduct thorough case staffings and other meetings.
• Perform job tasks in accordance with applicable laws, rules, regulations, policies, and requirements.

Benefits

• Vehicle insurance allowance to assist with insurance costs due to using a private vehicle for work.
• The State of Florida offers an employee benefits package; details are available through the state's benefits website.
• Department opportunities and training for advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED