ADULT PROTECTIVE INVESTIGATOR SUPV-SES - 60024303

State of Florida • Largo, FL

1d • Onsite

About The Position

The Adult Protective Investigator Supervisor performs advanced professional work supervising and directing employees. The position’s primary duty is to spend the majority of its time communicating with, motivating, training, and evaluating employees; planning and directing their work; and effectively recommending personnel actions, including hiring, transferring, suspending, laying off, promoting, discharging, assigning, rewarding, or disciplining direct reports. The supervisor evaluates employees against established standards and takes appropriate recognition, reward, or corrective action.

The position supervises adult protective investigation operations in Pinellas County. It directs staff workloads and case workflows involving the protection of vulnerable adults, work with families and facility staff, and investigations of alleged abuse, neglect, self-neglect, and financial exploitation. The supervisor reviews casework, assessments, and safety plans; monitors case progress and deadlines; ensures compliance with applicable laws and rules; and seeks improvements to program effectiveness and efficiency.

The role also develops staff performance expectations, provides coaching and training, supports career development and cross-training, analyzes and reports investigation data, and maintains working relationships with community organizations and other agencies. It provides case-related information and reports to the Program Office and complies with operational objectives, performance review standards, and training requirements.

Requirements

• Complete the Candidate Profile (application) in its entirety.
• Provide supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment.
• Ensure that experience, education, training, knowledge, skills, abilities, and responses to pre-qualifying questions are verifiable to meet minimum qualifications.
• Do not use “See Resume” in place of entering work history.
• Be a U.S. citizen or lawfully authorized alien worker.
• Successfully complete required state and national criminal history and background screening before beginning employment.
• Enroll in the State of Florida Direct Deposit Program within the first 30 calendar days of appointment.
• Male candidates born on or after October 1, 1962, must meet applicable Selective Service registration or exemption requirements before hire or promotion.
• Comply with applicable laws, rules, regulations, policies, and requirements, including state and federal requirements.
• Be subject to reasonable-suspicion drug testing under the State of Florida Drug-Free Workplace policy.

Responsibilities

• Supervise, plan, and direct subordinate staff workloads, workflows, deadlines, work objectives, and time utilization in adult protective investigation operations.
• Direct investigations involving alleged abuse, neglect, self-neglect, and financial exploitation of vulnerable adults, including work with families and facility staff.
• Develop performance standards and job-duty expectations with investigators, review standards, and plan for continuous improvement.
• Communicate investigators’ compliance with expectations and coach them by recognizing strong performance and identifying areas for improvement.
• Evaluate employees against established standards and take appropriate corrective action when necessary.
• Promote investigators’ career development by ensuring they receive proper training and leading cross-training on differential investigative skills.
• Review casework, assessments, and safety plans; provide consultation and direction to ensure appropriateness, clarity, quality, thoroughness, and proper documentation.
• Use information-system management tools to monitor open cases and manage workflow, timelines, and backlog prevention.
• Ensure Adult Protection Investigation operations comply with legislative authority and applicable federal and state rules and regulations.
• Identify and implement adjustments to improve program effectiveness and efficiency.
• Facilitate and participate in hiring, promotion, demotion, discipline, and dismissal of employees.
• Collect, analyze, and report data regarding adult protective investigations.
• Establish and maintain cooperative working relationships with community-based providers, law enforcement, medical personnel, schools, and other organizations and agencies involved with adult protective investigations.
• Comply with program operational objectives, performance review standards, and training requirements.
• Provide the Program Office with necessary reports and formal or informal case information.

Benefits

• The State of Florida offers a competitive employee benefits package; details are available at mybenefits.myflorida.com.
• Growth opportunities and training are available across the Department of Children and Families, including opportunities for advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed