Investigator 2

Stater Bros. Markets•San Bernardino, CA

30d•$39 - $44•Onsite

About The Position

The Security Investigator (Level 2) is a district-assigned role responsible for investigating loss prevention, security, and employee relations matters within an assigned district. The investigator serves as a key liaison with Human Resources, Legal, Operations, senior management, law enforcement, and other external partners to ensure investigations are thorough, objective, and compliant. The position requires advanced expertise in investigative techniques, employee relations, and regulatory compliance. It safeguards company assets and employees, supports a safe and respectful work environment, and provides leadership, training, and mentorship to junior investigators. The role is full-time, hourly, and 100% on-site, with an expected pay range of $39.00–$44.00.

Requirements

Extensive knowledge of criminal law, investigative procedures, and relevant California statutes, particularly Penal Code 490.
Three years of experience in loss prevention, law enforcement, or a related field; a strong investigations background is preferred.
Current First Aid, CPR, and AED certificates.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Proficiency in case management software.
Expertise in advanced investigative techniques and interviewing.
Strong analytical skills, including the ability to assess complex situations and develop effective solutions.
Excellent verbal and written communication skills.
Good judgment in the apprehension, detention, and/or arrest of suspects.
Valid California Driver License and a clear driving record.
Ability to work non-traditional hours, potentially including graveyard, swing, and day shifts and weekends.
Ability to travel to all Stater Bros. Markets stores in all counties.
Ability to deal effectively and professionally with individuals at all levels, both within and outside the company.
High degree of confidentiality, integrity, accuracy, and problem-solving ability.
Candidates must not require visa sponsorship at the time of application or in the future.

Nice To Haves

PC832 Certificate.
College degree and/or relevant certificate, preferred in place of a PC832 Certificate.
Experience with Exception Reporting software (Agilence).
Strong background in investigations.

Responsibilities

Lead complex district loss prevention and security investigations, including internal theft, fraud, embezzlement, organized retail crime, and policy violations.
Conduct timely, thorough, and impartial employee relations investigations involving discrimination, retaliation, workplace violence, misconduct, and other violations.
Partner with Human Resources, Legal, Operations, and senior management to present findings, recommendations, and defensible reports.
Conduct professional, unbiased interviews with employees, witnesses, and subjects.
Prepare clear, objective, and defensible investigative reports for loss prevention and employee relations cases.
Coordinate with law enforcement by filing reports, providing evidence, testifying in criminal or civil proceedings as needed, and maintaining law enforcement partnerships.
Manage special projects, high-profile investigations, workload prioritization, and security operations for district events.
Collect and evaluate open-source and internal intelligence for investigative purposes.
Train, mentor, and develop Level 1 investigators in investigative techniques, documentation, case management, and best practices.
Deliver training on loss prevention, workplace investigations, policy compliance, and related topics.
Respond to major incidents to conduct preliminary investigations and make recommendations.
Maintain strict confidentiality, exercise sound judgment, and build strong relationships with internal stakeholders and external partners.
Collaborate with company departments to protect assets, employees, and Core Values.
Perform additional duties as assigned.