Inventory Specialist

Walgreens•Ocoee, FL

22d•$18 - $23•Onsite

About The Position

The Inventory Specialist is responsible for executing, monitoring, and training storewide inventory practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and asset protection. It also reviews and coordinates use of reports and system applications that affect inventory balances and pricing. The position supports customer service, store operations, pricing, package delivery, and physical inventory activities. In designated stores, the Inventory Specialist may open or close the store or serve as leader on duty in the absence of store management, carrying out related operational, cash-handling, customer-service, and team communication responsibilities. The role attends company trainings and e-learning, including safety training, and obtains and maintains a valid pharmacy license or certification when required by state law. The position requires prior work experience, English fluency except in Puerto Rico, schedule flexibility, attention to detail, multitasking, and the ability to identify and address operational issues.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and related inventory activities.
Receive, count, price, and process returns; champion on-shelf availability and maintain accurate planograms.
Review and coordinate use of reports and system applications affecting front-end and pharmacy on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of management and complete required system start-ups, cash handling, cashier duties, and readiness checks.
Engage customers, offer assistance, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach team members on warehouse and vendor inventory management, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are present, take appropriate action on received or undelivered products, contact vendors, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and post pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct necessary tote audits and report shortages or damage.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns for subscribed departments and pharmacy.
Under pharmacist-in-charge supervision, complete pharmacy recalls, returns, salvage returns, applicable interstore transfers, and verification of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws for regulated products such as alcohol and tobacco.
Maintain inventory records and systems for products received; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing sales floor, stockroom, and pharmacy areas and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, daily inventory functions, and Pickup Program execution.
In designated stores, when serving as leader on duty, register sales using the assigned POS system and record scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete additional assigned activities and tasks.
Attend company trainings and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members in inventory systems, serve as a liaison between management and non-management team members, communicate assigned tasks when leader on duty, and report disciplinary issues and customer complaints to management.