Inventory Specialist

Walgreens•Roswell, GA

25d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures for both the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, maintains accurate inventory counts and pricing, validates planograms, and helps ensure accurate inventory records and asset protection. In designated stores, the specialist may open or close the store and serve as the leader on duty in the absence of store management. The role engages customers and supports a positive customer experience, including resolving customer issues when serving as leader on duty. It coaches team members on inventory processes, package delivery activities, and inventory systems; supports ordering, receiving, returns, pricing, physical inventory, and store operations; and complies with company policies and applicable inventory regulations. The specialist attends company training and maintains a valid pharmacy license or certification when required by the state.

Requirements

Six months of prior work experience with Walgreens for internal candidates, or one year of prior retail work experience for external candidates.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and coordinate the use of reports and system applications that affect inventory on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection techniques; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of store management, completing required system start-ups, cash handling, cashier responsibilities, and preparation of the floor and stockroom.
Greet customers, offer assistance, and model customer-service practices; when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are present, take appropriate action on delivered or missing orders, contact vendors, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge’s supervision, verify pharmacy shipments and complete or verify pharmacy order postings, tote audits, and shortage or damage reports.
Complete the On-Shelf Availability process, including planogrammed departments, disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Under the pharmacist-in-charge’s supervision, complete pharmacy recalls, vendor returns, damaged salvage returns, and applicable pharmacy transfers or excess inventory returns.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory.
Update on-hand quantities for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in store departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge’s supervision.
Ensure inventory compliance with state and local laws for regulated products, such as alcoholic beverages and tobacco products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparing store areas and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the assigned point-of-sale system and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members’ capabilities with inventory systems; when serving as leader on duty, communicate tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.