Inventory Specialist

Walgreens•Manchester, VA

11d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management; oversees receiving, counting, ordering, pricing, returns, and other in-store inventory processes; champions On-Shelf Availability; and validates planogram accuracy. The specialist reviews and coordinates appropriate use of reports and system applications affecting inventory balances and pricing, maintains asset-protection practices, and files claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and prepare the store for the business day. The role also contributes to customer experience, store operations, team coaching, training, and communication. Pharmacy-related activities are performed under the supervision of the pharmacist-in-charge where specified. The specialist attends company training and e-learning, maintains any state-required pharmacy license or certification, and may perform additional assigned tasks.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and returns.
Receive, count, price, and process returns, and carry out in-store inventory processes.
Champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate the proper use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques; file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management, perform required system start-ups and cash-handling duties, and prepare the sales floor and stockroom for the business day.
Greet customers, offer assistance with products and services, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; take appropriate action for deliveries, scheduled receipts, inaccurate orders, and receiving issues.
Under the pharmacist-in-charge's supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform necessary tote audits and report shortages or damaged products.
Complete the On-Shelf Availability end-to-end process for planogrammed departments, including disposals, call-ins, vendor returns, and scan outs and scan-out returns.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls, returns, salvage returns, applicable overstock returns or transfers, and verify pharmacy and prescription claims postings.
Complete pricing activities, including price changes and markdowns; maintain accurate prices and signage and complete additional regulatory pricing tasks reliably and on time.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place those items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge's supervision.
Ensure inventory compliance with state and local laws governing regulated products such as alcohol and tobacco.
Maintain inventory records and systems by receiving and posting products; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, package returns, and execution of the Pickup Program.
When serving as leader on duty in designated stores, register sales on the POS system and document scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete required e-learning and safety training, and maintain a valid pharmacy license or certification if required by the state.
Coach and develop team members in inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.