Inventory Specialist

Walgreens•Reidsville, NC

23d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory systems, and asset protection. In designated stores, the specialist may open or close the store and serve as the leader on duty in the absence of store management. The position also supports customer service, store operations, package delivery and pickup activities, physical inventory, inventory records, and compliance with applicable policies and regulations. Under pharmacist-in-charge supervision, the specialist completes designated pharmacy inventory activities. The role includes coaching team members on inventory processes and systems, attending required training, and maintaining a pharmacy license or certification when required by the state.

Requirements

At least six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train inventory best practices and standard operating procedures for the entire store, including front end and pharmacy.
Support pharmacy inventory management activities, including receiving, counting, ordering, returns, and other inventory processes.
Champion On-Shelf Availability and manage receiving, counting, pricing, returns, and in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate proper use of reports and system applications affecting inventory on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices, and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open and close the store in the absence of store management, complete required system start-ups and cash handling, and prepare the sales floor and stockroom for the business day.
Engage customers, offer assistance, resolve customer issues when serving as leader on duty, and model customer service best practices.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate actions for delivery discrepancies, contact vendors about past undelivered receipts, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify and complete pharmacy shipment postings and orders, perform tote audits as needed, and report shortages or damaged products.
Complete the end-to-end On-Shelf Availability process, including disposals, call-ins, vendor returns, scan-outs, and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls, returns, transfers, inventory counts, smart counts, and verification of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand inventory quantities across departments, stockroom, overstock locations, and pharmacy.
Ensure inventory compliance with state and local laws regarding regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, daily inventory functions, and Pickup Program execution.
When serving as leader on duty in designated stores, register sales on the POS system and complete related transactions, including returns, refunds, voids, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.