Inventory Specialist

Walgreens•Town of Manlius, NY

23d•$19 - $24•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management; oversees receiving, counting, ordering, pricing, returns, and other in-store inventory processes; champions On-Shelf Availability; and validates planogram accuracy. The specialist reviews and coordinates use of reports and system applications affecting inventory balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management, completing required system start-ups, cash handling, cashier duties, and preparations for the business day. The role also engages customers, models customer-service practices, and may resolve customer issues when serving as the leader on duty. The specialist executes and coaches inventory processes, scans and verifies deliveries, completes front-end and pharmacy inventory activities under pharmacist-in-charge supervision where specified, manages On-Shelf Availability processes and pricing tasks, maintains accurate on-hand counts and inventory records, and supports physical inventories and package-delivery activities. The role maintains inventory compliance with applicable state and local laws, keeps counters and shelves clean and well merchandised, and follows company policies and procedures. The Inventory Specialist attends company training and e-learning, including safety modules, and obtains and maintains a pharmacy license or certification when required by the state. The position serves as a liaison between management and non-management team members, coaching colleagues on inventory systems and communicating assigned work and issues to management when serving as leader on duty.

Requirements

For internal candidates, six months of prior Walgreens work experience; for external candidates, one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and returns.
Receive, count, price, and process returns, and manage in-store inventory processes; champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate appropriate use of reports and system applications affecting front-end and pharmacy on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices; file claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of management and complete required system start-ups, cash handling, cashier responsibilities, and floor and stockroom preparations.
Greet customers, offer assistance, model customer-service practices, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate receiving actions, contact vendors about past undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform necessary tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including warehouse and direct store delivery; execute disposals, call-ins, and vendor returns before expiration; and complete scan-outs and scan-out returns for subscribed departments and pharmacy.
Under pharmacist-in-charge supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, excess inventory returns or applicable interstore transfers, and verify pharmacy and prescription claims postings.
Complete pricing activities, including price changes, markdowns, markdown deletes, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hand quantities for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in basic departments, stockroom, and overstock locations; under pharmacist-in-charge supervision, maintain pharmacy counts and complete pharmacy smart counts.
Ensure inventory compliance with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
Maintain inventory records and receive and post front-end products in inventory systems; organize and retain invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including sales floor, stockroom, and pharmacy preparation and auditing the third-party team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package-delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales in the assigned POS system and record scanning errors, price verifications, items not on file, price modifications, and voids; process returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company-based training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other tasks as assigned.