Inventory Specialist

Walgreens•Neenah, WI

25d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains team members on inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, and other in-store inventory processes. It also reviews reports and system applications that affect inventory balances and pricing, maintains asset-protection practices, and files claims for merchandise overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and serve as the leader on duty. These duties may include preparing store systems and areas for business, handling cash and point-of-sale transactions, assisting customers, assigning tasks, and escalating customer complaints or disciplinary issues to management. The role executes and coaches inventory processes for warehouse, vendor, front-end, and pharmacy operations. It verifies pharmacy shipments and postings under the supervision of the pharmacist-in-charge; completes on-shelf availability tasks, returns, pricing work, inventory counts, and records; and helps prepare for physical inventory. The Inventory Specialist also supports package delivery activities and the Pickup Program, maintains compliance with applicable laws and company policies, completes required training, and communicates with management and team members.

Requirements

Internal candidates must have six months of prior work experience with Walgreens, or external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, and inventory transfers, under the supervision of the pharmacist-in-charge where specified.
Receive, scan, count, price, and process returns for store inventory; execute on-shelf availability processes and validate planograms.
Review reports and system applications affecting front-end and pharmacy inventory balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged merchandise, including prescription drugs.
In designated stores, open or close the store in the absence of store management, complete required system start-ups and cash-handling duties, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, and model customer-service practices; when leader on duty, resolve customer issues and answer questions.
Create, review, and receive warehouse and vendor orders; scan deliveries while vendors are still in the store and follow up on missed or inaccurate deliveries.
Verify pharmacy shipments and posting of pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damage.
Complete on-shelf availability processes, including scan outs, disposals, call-ins, vendor returns, and pharmacy scan outs.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and other regulatory pricing tasks.
Support ordering of expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory as required.
Update on-hands and place designated pull-and-quarantine items in the holding area.
Maintain accurate inventory counts and on-hand quantities in basic departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws concerning regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised, and maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities and support the Pickup Program.
When leader on duty in designated stores, operate the point-of-sale system and complete sales, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete additional assigned tasks.
Attend company training and complete required e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification if required by the state.
Coach and develop team members in inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.